Troy Tepley

Questioner
DISC Type : c

Customer Success Manager - Commercial at Arctic Wolf

Minneapolis, Minnesota, United States

Overview

Troy has no verified overview

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Troy has no verified topics they care about

Media Appearances

Troy has no verified media appearances

Work History

11-2020
Customer Success Manager - Commercial at Arctic Wolf
11-2020 - 11-2020
Customer Success Manager at Arctic Wolf
6-2014 - 10-2020
Senior Sales Executive at DC Group
11-2010 - 6-2014
Account Supervisor at Kohnstamm Communications
12-2010
Senior Associate at Exponent/Colle+McVoy

Education

1995 - 2001
BS from University of Minnesota
1993 - 1995
Education details unavailable from New Ulm Senior High

More Information

Social Presence :

Prographics :

Exp : 15 Location : Minneapolis, Minnesota, United States Job Level : Middle Designation : Customer Success Manager - Commercial at Arctic Wolf
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Insights For Selling To Troy

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Troy is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Troy

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Troy move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Troy take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Troy

Personality Compatibility


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