Tyler Jacobs

Inquirer
DISC Type : dc

Customer Excellence Manager at United Rentals

Charlotte, North Carolina, United States

Overview

Tyler is a training, projects, and process improvement manager with over 20 years of experience in corporate contact centers. As Customer Excellence Manager at United Rentals, he leverages his expertise in digital content creation and technology to enhance employee skills. He is a graduate of Seneca Polytechnic.



He received the Presidents Award for his significant contributions to a major ERP migration project in North America and the Golden Hummingbird Award for his leadership.

Personality Overview

Judgemental

ROI Conscious

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Employee Skills Development
He aims to use new tools and technologies to create engaging digital content and foster continuous employee skill development.
Process Improvement
Process improvement is a core component of his professional headline and has been a key function in multiple roles throughout his career.
Customer Excellence
His current role is Customer Excellence Manager, and he has expressed admiration for United Rentals' pursuit of operational excellence.

Media Appearances

Tyler has no verified media appearances

Work History

11-2023
Customer Excellence Manager at United Rentals
5-2022 - 11-2023
Project Manager at Diversey
11-2020 - 5-2022
Supervisor & Process Improvement Coordinator at Diversey
8-2019 - 11-2020
Customer Service Director at Diversey
8-2012 - 8-2019
Training & Process Improvement Manager at Diversey

Education

2002 - 2004
Computer Network & Technical Support from Seneca Polytechnic
1997 - 2000
Liberal Arts and Sciences from Sheridan College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Charlotte, North Carolina, United States Job Level : Middle Designation : Customer Excellence Manager at United Rentals
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Insights For Selling To Tyler

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tyler is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Tyler

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Tyler move?

  • Their decision making speed is somewhere in the middle.
  • Can Tyler take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Tyler

Personality Compatibility


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