Tyler Jacobs in

Tyler Jacobs

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Customer Excellence Manager at United Rentals
📍 Charlotte, North Carolina, United States

Tyler is a training, projects, and process improvement manager with over 20 years of experience in corporate contact centers. As Customer Excellence Manager at United Rentals, he leverages his expertise in digital content creation and technology to enhance employee skills. He is a graduate of Seneca Polytechnic.

He received the Presidents Award for his significant contributions to a major ERP migration project in North America and the Golden Hummingbird Award for his leadership.

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Experience
21 Years
Current Role
Customer Excellence Manager
Job Level
Middle
Location
Charlotte, North Carolina, United States
Personality Overview

How Tyler shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tyler cares about

Employee Skills Development
He aims to use new tools and technologies to create engaging digital content and foster continuous employee skill development.
Process Improvement
Process improvement is a core component of his professional headline and has been a key function in multiple roles throughout his career.
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Career

Work history

11-2023
Customer Excellence Manager
United Rentals
5-2022 - 11-2023
Project Manager
Diversey
11-2020 - 5-2022
Supervisor & Process Improvement Coordinator
Diversey
8-2019 - 11-2020
Customer Service Director
Diversey
8-2012 - 8-2019
Training & Process Improvement Manager
Diversey
In the press

Media appearances

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Education
2002 - 2004
Computer Network & Technical Support
Seneca Polytechnic
1997 - 2000
Liberal Arts and Sciences
Sheridan College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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