Tyler W.

Commander
DISC Type : D

Director, Franchise Operations, U.S. Owner & Franchise Services at Marriott International

New York City Metropolitan Area, United States

Overview

Tyler is a strategic hospitality leader with over 12 years of experience, primarily with Marriott International. He specializes in optimizing franchise operations, driving guest satisfaction, and improving financial performance across a wide range of properties, including luxury and unionized locations.

He is passionate about career development and mentorship, reflecting on his own journey from an entry-level position to his current leadership role. Tyler is also involved in his community, participating in fundraising events for causes like pediatric cancer research.

Unique fact: He began his hospitality career as a houseman at an 82-room Fairfield by Marriott.

Personality Overview

Strong-Willed

Decisive

Candid & Clear

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They respond better to strong and respectful interactions.

Topics They Care About

Franchise Operations
His current role is focused on supporting over 800 U. S. franchised hotels to help them correct operational challenges and improve overall performance.
Guest Satisfaction
A core focus throughout his career, with a proven ability to implement practices that drive guest satisfaction scores and brand loyalty.
Team Leadership
Experienced in leading large teams in complex, unionized environments and is actively involved in hiring and developing talent for high-performing teams.

Media Appearances

Tyler has no verified media appearances

Work History

11-2025
Director, Franchise Operations, U.S. Owner & Franchise Services at Marriott International
5-2023 - 11-2025
Assistant General Manager at Marriott International
2-2022 - 5-2023
Director of Rooms Operations at Marriott International
1-2021 - 2-2022
Residences Manager at Marriott International
11-2019 - 1-2021
Director of Housekeeping at Hyatt Hotels Corporation

Education

Tyler has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director, Franchise Operations, U.S. Owner & Franchise Services at Marriott International
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Insights For Selling To Tyler

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tyler is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tyler

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Tyler move?

  • If convinced, they can reach decisions quite fast.
  • Can Tyler take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Tyler

Personality Compatibility


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