Urvi Gupta in

Urvi Gupta

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Director of Strategic Accounts - East at Cresta
📍 New York, New York, United States

Urvi Gupta leads Strategic Accounts at Cresta, driving end-to-end AI transformation programs for enterprise clients. An alumna of The London School of Economics and Political Science with experience at Google and Medallia, she specializes in Conversational AI and building high-impact teams to revolutionize contact centers through artificial intelligence.

Her Presidents Club 2020 award at Medallia highlights her success in professional services.

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Experience
11 Years
Current Role
Director of Strategic Accounts - East
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Urvi cares about

AI Transformation
Actively hiring managers to run end-to-end AI deployment and transformation programs for Cresta's largest customers.
Contact Center AI
Her team's stated mission is to transform the contact center, and she has authored content on AI agent-to-human handoffs.
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Career

Work history

2-2026
Director of Strategic Accounts - East
Cresta
6-2025 - 1-2026
Program Director, AI Agent
Cresta
5-2021 - 6-2025
Senior Cloud Program Manager
Google
11-2019 - 4-2021
Senior Manager Professional Services
Medallia
10-2017 - 10-2019
Professional Services Manager
Medallia
In the press

Media appearances

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Education
MSc
The London School of Economics and Political Science (LSE)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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