Vaibhav Bajpai

Commander
DISC Type : D

Director, Global Customer Delivery & Care at Mastercard

Pune, Maharashtra, India

Overview

Vaibhav Bajpai is a FinTech and Product Leader at Mastercard with over two decades of experience in payments and global delivery. He focuses on simplifying complex payment flows and modernizing financial systems, particularly in cross-border services. Colleagues describe him as driven, versatile, and a leader with great motivational skills, holding a Masters from Birla Institute of Technology.

Personality Overview

Strong-Willed

Decisive

Candid & Clear

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They respond well to strong and respectful communication.

Topics They Care About

Simplifying Payments
His professional focus is on simplifying complex payment flows and making financial technology more human and approachable, as stated in his professional summary.
Cross-Border Payments
He has held multiple director-level roles at Mastercard focused on integrating and modernizing cross-border payment products following mergers and acquisitions.
Team Empowerment
A core part of his leadership philosophy is building and nurturing high-impact, empowered teams to drive innovation and create business value.

Media Appearances

Vaibhav has no verified media appearances

Work History

7-2025
Director, Global Customer Delivery & Care at Mastercard
9-2022 - 6-2025
Director, Transfer Solutions | Cross Border Payments at Mastercard
9-2020 - 8-2022
Director, Transfer Solutions | Mergers & Acquisitions at Mastercard
3-2020 - 8-2020
Director, Architecture & Technology | Software Engineering Guild at Mastercard
4-2019 - 2-2020
Director, Architecture & Technology | Shared Services at Mastercard

Education

Masters from Birla Institute of Technology, Mesra
Bachelor's degree from Delhi University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Pune, Maharashtra, India Job Level : Mid-senior Designation : Director, Global Customer Delivery & Care at Mastercard
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Insights For Selling To Vaibhav

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Hold your ground without indulging in one-upmanship
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vaibhav is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Vaibhav

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Vaibhav move?

  • If convinced, they can reach decisions quite fast.
  • Can Vaibhav take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Vaibhav

Personality Compatibility


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