Vaibhav Bajpai in

Vaibhav Bajpai

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Director, Global Customer Delivery & Care at Mastercard
📍 Pune, Maharashtra, India

Vaibhav Bajpai is a FinTech and Product Leader at Mastercard with over two decades of experience in payments and global delivery. He focuses on simplifying complex payment flows and modernizing financial systems, particularly in cross-border services. Colleagues describe him as driven, versatile, and a leader with great motivational skills, holding a Masters from Birla Institute of Technology.

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Experience
19 Years
Current Role
Director, Global Customer Delivery & Care
Job Level
Mid-senior
Location
Pune, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Vaibhav cares about

Simplifying Payments
His professional focus is on simplifying complex payment flows and making financial technology more human and approachable, as stated in his professional summary.
Cross-Border Payments
He has held multiple director-level roles at Mastercard focused on integrating and modernizing cross-border payment products following mergers and acquisitions.
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Career

Work history

7-2025
Director, Global Customer Delivery & Care
Mastercard
9-2022 - 6-2025
Director, Transfer Solutions | Cross Border Payments
Mastercard
9-2020 - 8-2022
Director, Transfer Solutions | Mergers & Acquisitions
Mastercard
3-2020 - 8-2020
Director, Architecture & Technology | Software Engineering Guild
Mastercard
4-2019 - 2-2020
Director, Architecture & Technology | Shared Services
Mastercard
In the press

Media appearances

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Education
Masters
Birla Institute of Technology, Mesra
Bachelor's degree
Delhi University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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