Valter Julio in

Valter Julio

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Customer Success Incident Manager at Dell EMC
📍 Limeira, São Paulo, Brazil

Valter is a Customer Success Incident Manager at Dell EMC with 20 years of experience in IT infrastructure, specializing in Solaris, storage, and networking. He holds an MBA from FGV and is described by colleagues as committed, competent, and dedicated.

Outside of his technical roles, Valter is known for being a "geek" with a great taste in music. He takes an active interest in mentoring junior professionals who are just beginning their careers in the technology field.

He received the "ETA - Excellence Team Award 2010" for his strong performance in designing and coordinating an IT infrastructure separation project.

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Experience
23 Years
Current Role
Customer Success Incident Manager
Job Level
Middle
Location
Limeira, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Valter cares about

Customer Advocacy
His roles at Dell EMC focus on managing incidents and advocating for customer requests to improve their experience during technical support escalations.
IT Infrastructure
Possesses 20 years of experience as an administrator and architect for Unix, storage, backup, and network environments in large-scale data centers.
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Career

Work history

10-2021
Customer Success Incident Manager
Dell EMC
6-2013 - 10-2021
Field Resolution Manager
Dell EMC
10-2009 - 3-2013
Administrador Sr. de Sistemas Unix e Rede de Comunicação
Maxion Wheels, a Division of Iochpe Maxion
1-2008 - 10-2009
System Administrator
Hewlett Packard Enterprise
4-2006 - 12-2007
System Administrator
ArvinMeritor
In the press

Media appearances

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Education
2008 - 2009
Master of Business Administration (M.B.A.)
FGV - Fundação Getulio Vargas
1998 - 2001
2001
Universidade Presbiteriana Mackenzie
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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