Valter Julio

Sharpshooter
DISC Type : CD

Customer Success Incident Manager at Dell EMC

Limeira, São Paulo, Brazil

Overview

Valter is a Customer Success Incident Manager at Dell EMC with 20 years of experience in IT infrastructure, specializing in Solaris, storage, and networking. He holds an MBA from FGV and is described by colleagues as committed, competent, and dedicated.

Outside of his technical roles, Valter is known for being a "geek" with a great taste in music. He takes an active interest in mentoring junior professionals who are just beginning their careers in the technology field.

He received the "ETA - Excellence Team Award 2010" for his strong performance in designing and coordinating an IT infrastructure separation project.

Personality Overview

Fast But Analytical

Precise But Practical

Thorough Evaluator

They like to move fast and expect the same from others.  They are not always relationship oriented. More than the product, they care about the impact of the product.

Topics They Care About

Customer Advocacy
His roles at Dell EMC focus on managing incidents and advocating for customer requests to improve their experience during technical support escalations.
IT Infrastructure
Possesses 20 years of experience as an administrator and architect for Unix, storage, backup, and network environments in large-scale data centers.
Career Mentorship
He actively provides guidance to individuals starting their careers in his area, emphasizing the importance of building a professional brand.

Media Appearances

Valter has no verified media appearances

Work History

10-2021
Customer Success Incident Manager at Dell EMC
6-2013 - 10-2021
Field Resolution Manager at Dell EMC
10-2009 - 3-2013
Administrador Sr. de Sistemas Unix e Rede de Comunicação at Maxion Wheels, a Division of Iochpe Maxion
1-2008 - 10-2009
System Administrator at Hewlett Packard Enterprise
4-2006 - 12-2007
System Administrator at ArvinMeritor

Education

2008 - 2009
Master of Business Administration (M.B.A.) from FGV - Fundação Getulio Vargas
1998 - 2001
2001 from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 23 Location : Limeira, São Paulo, Brazil Job Level : Middle Designation : Customer Success Incident Manager at Dell EMC
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Insights For Selling To Valter

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Valter is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Valter

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Valter move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Valter take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Valter

Personality Compatibility


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