Vanessa Caetano

Commander
DISC Type : D

Gerente de Customer Experience at Jeitto

São Paulo, São Paulo, Brazil

Overview

Vanessa Caetano is a dedicated customer experience manager at Jeitto with 18 years of success in customer relations and service management. A graduate of FGVs Gestão de Projetos program, she is recognized for her strategic thinking and passionate leadership. Colleagues describe her as collaborative, positive, and an inspiring leader.

Her professional passion for customer service is a defining characteristic, with her posts frequently expressing joy and fulfillment in her work. She has stated that working in customer service is what truly makes her happy, viewing it as more than a job but as a core part of her identity.

In a recent company event, her team was celebrated for genuinely putting the customer at the center of their work, an achievement she described as making her "heart almost explode with joy. "

Personality Overview

Candid & Clear

Impact-Driven

Decisive

They respond better to strong and respectful interactions.  More than the product, they care about the impact of the product. They like to move fast and expect the same from others.

Topics They Care About

Customer Centricity
Her posts emphasize a deep commitment to putting the customer at the center of everything, celebrating it as her team's core value.
Team Leadership
Recommendations highlight her as an inspiring leader who develops her team's careers, while her experience includes hiring, training, and performance evaluation.
Process Optimization
A key theme in her career, she has focused on the continuous improvement of service processes and the efficient integration of new products.

Media Appearances

Vanessa has no verified media appearances

Work History

3-2024
Gerente de Customer Experience at Jeitto
4-2021 - 8-2023
Gerente de suporte e atendimento ao cliente at Mercado Bitcoin
8-2019 - 4-2021
Coordenadora de Atendimento at Mercado Bitcoin
5-2009 - 8-2019
Gerente de atendimento ao cliente at ContentStuff
4-2005 - 8-2008
Monitora de Atendimento ao Cliente at C&A Brasil

Education

1-2018 - 12-2020
Processos Gerenciais from Estácio
2020 - 2020
Gestão de Projetos from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Customer Experience at Jeitto
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Insights For Selling To Vanessa

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vanessa is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Vanessa

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Vanessa move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Vanessa take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Vanessa

Personality Compatibility


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