Gleici Galasse

Questioner
DISC Type : c

Collection Manager at Jeitto

São Paulo, São Paulo, Brazil

Overview

Gleici is a Collections Manager at Jeitto with 14 years of experience in credit recovery and collections. She leads teams managing third-party agencies, focusing on data-driven strategies, operational efficiency, and compliance. Her background includes a degree in Law and a certification in Digital Transformation, enhancing her strategic approach to the industry.

Her professional focus is on creating human-centered collection processes. She champions building strong relationships and using empathy to understand customer needs, believing it leads to more effective and sustainable results. She is committed to developing engaged, high-performing teams through mentorship and a clear sense of purpose.

Her team at Jeitto won the "Best Performance 2025" award for their case on “Humanized Collection, ” highlighting her innovative and successful approach.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They prefer to fully evaluate every situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Humanized Collections
Championed an award-winning case on this topic, focusing on using empathy and relationship-building to empower customers and improve recovery rates.
Strategic Partnerships
Manages third-party collection agencies by defining strategic goals, KPIs, and operational actions to drive performance and ensure compliance.
Team Mentorship
Certified as a mentor and focuses on developing engaged teams, fostering a positive environment, and leading with a clear purpose.

Media Appearances

Gleici has no verified media appearances

Work History

2-2025
Collection Manager at Jeitto
3-2024 - 5-2025
Collection & Repossession Manager | Auto at Creditas
12-2022 - 3-2024
Negotiation Coordinator | Auto at Creditas
8-2020 - 12-2022
Coordenador de Cobrança at Afamais Assessoria Financeira
3-2020 - 8-2020
Supervisor de Cobrança at Afamais Assessoria Financeira

Education

2016 - 2021
Bacharelado em Direito from Uninove - Universidade Nove de Julho
6-2024 - 12-2024
Pós-graduação Lato Sensu from Anhanguera Educacional

More Information

Social Presence :

Prographics :

Exp : 13 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Collection Manager at Jeitto
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Insights For Selling To Gleici

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gleici is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Gleici

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Gleici move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Gleici take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Gleici

Personality Compatibility


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