Vanessa Pinheiro in

Vanessa Pinheiro

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Coordenadora Experiência do Cliente at Banco Bmg
📍 Goiânia, Goiás, Brazil

Vanessa is a Customer Experience Coordinator at Banco Bmg, specializing in client relationship operations and team leadership. With a background managing SAC and social media channels and a certification in CX, she focuses on enhancing the customer journey and strengthening brand relationships.

She is passionate about humanized management, continuous improvement, and fostering collaborative and innovative work environments. Vanessa actively celebrates her teams achievements and invests in her own professional development, having completed a leadership program at Fundação Dom Cabral.

She recently participated in a Data & AI Hackathon, applying technology to solve real business challenges.

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Current Role
Coordenadora Experiência do Cliente
Location
Goiânia, Goiás, Brazil
Personality Overview

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Priorities

Topics Vanessa cares about

Customer Centricity
Her role is focused on customer experience, and she recently led the reinauguration of a dedicated "Customer Space" to enhance client relationships.
Leadership Development
Recently completed a Leadership Development Program with Fundação Dom Cabral and emphasizes developing leaders and creating a positive team culture in her posts.
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Career

Work history

2-2022
Coordenadora Experiência do Cliente
Banco Bmg
4-2019 - 2-2022
Gestora
Atento Brasil
12-2018 - 2-2022
Coordenador de clientes
Atento Brasil
12-2013 - 12-2018
Supervisora
Atento Brasil
10-2011 - 6-2013
Coordenador de operações
Callink
In the press

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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