Vanessa Pinheiro

Inspirer
DISC Type : di

Coordenadora Experiência do Cliente at Banco Bmg

Goiânia, Goiás, Brazil

Overview

Vanessa is a Customer Experience Coordinator at Banco Bmg, specializing in client relationship operations and team leadership. With a background managing SAC and social media channels and a certification in CX, she focuses on enhancing the customer journey and strengthening brand relationships.

She is passionate about humanized management, continuous improvement, and fostering collaborative and innovative work environments. Vanessa actively celebrates her teams achievements and invests in her own professional development, having completed a leadership program at Fundação Dom Cabral.

She recently participated in a Data & AI Hackathon, applying technology to solve real business challenges.

Personality Overview

Fast Adopter

Generous

Achievment Oriented

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Customer Centricity
Her role is focused on customer experience, and she recently led the reinauguration of a dedicated "Customer Space" to enhance client relationships.
Leadership Development
Recently completed a Leadership Development Program with Fundação Dom Cabral and emphasizes developing leaders and creating a positive team culture in her posts.
Data & AI Innovation
Showed a strong interest in applied technology by participating in a Data & AI Hackathon at Banco Bmg to solve real-world business challenges.

Media Appearances

Vanessa has no verified media appearances

Work History

2-2022
Coordenadora Experiência do Cliente at Banco Bmg
4-2019 - 2-2022
Gestora at Atento Brasil
12-2018 - 2-2022
Coordenador de clientes at Atento Brasil
12-2013 - 12-2018
Supervisora at Atento Brasil
10-2011 - 6-2013
Coordenador de operações at Callink

Education

Mestrado from Faclions

More Information

Social Presence :

Prographics :

Exp : N/A Location : Goiânia, Goiás, Brazil Job Level : N/A Designation : Coordenadora Experiência do Cliente at Banco Bmg
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Insights For Selling To Vanessa

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vanessa is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Vanessa

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Vanessa move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Vanessa take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Vanessa

Personality Compatibility


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