Victoria Kennell

Energizer
DISC Type : I

Head of Customer Experience at Mountain Warehouse

United Kingdom

Overview

Victoria Kennell is a customer experience leader with over 9 years of experience leading teams in the retail, clinical, and car rental sectors. She specializes in developing global customer strategies to increase loyalty and Net Promoter Scores. She holds a Bachelor of Arts from The Manchester Metropolitan University.

While Head of UK Customer Service at Avis, she was recognized as the highest sales performer in 2011, achieving 110% of her sales objectives.

Personality Overview

Believer

Enthusiastic

Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are friendly, approachable and love to make new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Global Customer Strategy
Her current role at Mountain Warehouse and previous role at Blatchford involved creating and embedding global customer strategies to improve the customer experience.
Driving Customer Loyalty
Her experience focuses on defining strategies that increase Net Promoter Scores (NPS) and drive long-term customer loyalty across multiple brands and countries.
Employee Engagement
She has a demonstrated history of improving employee engagement scores, including a 10% improvement in one of her previous roles, through coaching and performance management.

Media Appearances

Victoria has no verified media appearances

Work History

1-2022
Head of Customer Experience at Mountain Warehouse
11-2019 - 12-2021
Global Head of Customer Services at Blatchford
2-2015 - 7-2019
Head of Customer Excellence - Denmark, Norway, Sweden and UK & UK Central Operations at Avis Budget Group International
10-2012 - 1-2015
Head of UK Customer Service at Avis Budget Group International
1-2010 - 9-2012
Strategic Account Manager at Avis Budget Group International

Education

1996 - 2000
Bachelor of Arts (B.A.) from The Manchester Metropolitan University

More Information

Social Presence :

Prographics :

Exp : N/A Location : United Kingdom Job Level : N/A Designation : Head of Customer Experience at Mountain Warehouse
URL has been copied!

Insights For Selling To Victoria

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victoria is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Victoria

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Victoria move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Victoria take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Victoria

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.