Victoria Kennell in

Victoria Kennell

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Head of Customer Experience at Mountain Warehouse
📍 United Kingdom

Victoria Kennell is a customer experience leader with over 9 years of experience leading teams in the retail, clinical, and car rental sectors. She specializes in developing global customer strategies to increase loyalty and Net Promoter Scores. She holds a Bachelor of Arts from The Manchester Metropolitan University.

While Head of UK Customer Service at Avis, she was recognized as the highest sales performer in 2011, achieving 110% of her sales objectives.

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Current Role
Head of Customer Experience
Location
United Kingdom
Personality Overview

How Victoria shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Victoria cares about

Global Customer Strategy
Her current role at Mountain Warehouse and previous role at Blatchford involved creating and embedding global customer strategies to improve the customer experience.
Driving Customer Loyalty
Her experience focuses on defining strategies that increase Net Promoter Scores (NPS) and drive long-term customer loyalty across multiple brands and countries.
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Career

Work history

1-2022
Head of Customer Experience
Mountain Warehouse
11-2019 - 12-2021
Global Head of Customer Services
Blatchford
2-2015 - 7-2019
Head of Customer Excellence - Denmark, Norway, Sweden and UK & UK Central Operations
Avis Budget Group International
10-2012 - 1-2015
Head of UK Customer Service
Avis Budget Group International
1-2010 - 9-2012
Strategic Account Manager
Avis Budget Group International
In the press

Media appearances

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Education
1996 - 2000
Bachelor of Arts (B.A.)
The Manchester Metropolitan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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