Victoria Muñoz-Titos

Commander
DISC Type : D

Snr Principal Strategist at ServiceNow

London Area, United Kingdom

Overview

Victoria is a Senior Principal Strategist at ServiceNow with over 20 years of experience in digital transformation, enterprise risk, and business optimization. A graduate of MIT Sloan School of Management and Leeds Beckett University, colleagues describe her as highly organized and focused, with a natural flair for strategy and out-of-the-box thinking.

Outside her core role, Victoria is passionate about professional development and mentorship. Her work with the Cherie Blair Foundation for Womens program reflects a commitment to fostering skill development and business acumen, particularly for women in the corporate world. She values teamwork and proactive management to achieve success.

Victoria is considered a great mentor and coach, with one colleague attributing their career as a project manager directly to her guidance.

Personality Overview

Impact-Driven

Decisive

Candid & Clear

More than the product, they care about the impact of the product.  They like to move fast and expect the same from others. They respond well to strong and respectful communication.

Topics They Care About

Digital Transformation
Leads complex, cross-functional digital transformation strategies for clients at ServiceNow, focusing on delivering value and efficiency.
GRC Frameworks
Has extensive experience developing and implementing Governance, Risk, and Compliance (GRC) frameworks and third-party risk management solutions for global organizations.
Women in Business
Actively involved in the Women in Business Programme at the Cherie Blair Foundation for Women, focusing on skill development and relationship building.

Media Appearances

Victoria has no verified media appearances

Work History

2-2022
Snr Principal Strategist at ServiceNow
2-2020 - 1-2022
Customer Success Management - UK & Europe at MetricStream
2-2019 - 2-2020
GRC Advisory at MetricStream
1-2018 - 11-2023
Women in Business Programme at Cherie Blair Foundation for Women
8-2015 - 1-2018
EMEA Head, Risk and Control Services at AIG

Education

2-2024 - 4-2024
Artificial Intelligence from MIT Sloan School of Management
2002 - 2004
MSc from Leeds Beckett University

More Information

Social Presence :

Prographics :

Exp : 25 Location : London Area, United Kingdom Job Level : Senior Designation : Snr Principal Strategist at ServiceNow
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Insights For Selling To Victoria

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Be respectful but crisp
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Avoid being too verbose
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victoria is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Victoria

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Victoria move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Victoria take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Victoria

Personality Compatibility


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