VIJAYKUMAR KUKANUR

Enthusiast
DISC Type : i

Technical Support Manager at Lenovo

Bengaluru, Karnataka, India

Overview

With over 19 years of experience, Vijaykumar is a seasoned Technical Support Manager at Lenovo. He specializes in technical support, service delivery, and warranty cost optimization for enterprise IT environments, leveraging his expertise in ITIL-based processes. He holds a Bachelors degree from CV Raman University.

He has a professional interest in major technology companies like IBM and Oracle, reflecting a focus on the enterprise IT landscape and potential strategic partnerships or competitive analysis.

He has been recognized with multiple awards for service excellence throughout his career.

Personality Overview

Non-Confrontational

Optimistic

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Warranty Cost Management
His role emphasizes optimizing warranty costs and reducing expenses in hardware support, making this a key professional focus.
Service Delivery
Possesses deep expertise in service delivery and enhancing service efficiency while maintaining high customer satisfaction.
Operational Excellence
He has a proven ability to manage contact center operations and drive operational excellence in technical support.

Media Appearances

VIJAYKUMAR has no verified media appearances

Work History

6-2021 - 7-2025
Technical Support Manager at Lenovo
6-2021 - 6-2025
Technical Support Manager at Lenovo

Education

6-2016 - 6-2019
Bachelor's degree from CV Raman University
2016 - 2019
Bachelor's degree from high school

More Information

Social Presence :

Prographics :

Exp : 4 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Technical Support Manager at Lenovo
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Insights For Selling To VIJAYKUMAR

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with VIJAYKUMAR is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from VIJAYKUMAR

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will VIJAYKUMAR move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can VIJAYKUMAR take some risk or not?

  • They can take some low-probability risks if needed.

You And VIJAYKUMAR

Personality Compatibility


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