Vikram Shivashankar

Visionary
DISC Type : Ds

Sr. Solution Architect at Itron, Inc.

Los Angeles County, California, United States

Overview

Vikram is a Senior Solution Architect at Itron with over a decade of experience in consulting and technology for the utilities sector. Holding an MBA from SPJIMR, he specializes in smart grids and customer success, previously scaling global teams at tech startups like Zinier and Bidgely. Colleagues describe him as professional, resourceful, and diligent.

While at Zinier, he dramatically reduced customer churn from 50% down to 10% and improved implementation margins from a -50% loss to a 10% profit.

Personality Overview

Big Vision Person

Goal-Oriented

Direct & Assertive

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Success
He has a proven track record of leading and scaling global customer success and professional services teams at tech companies like Zinier and Bidgely.
Utilities Technology
His entire career has centered on the utilities industry, from consulting to implementing AI-driven smart grid and energy efficiency solutions.
Scaling Startups
He experienced a "crash course into scaling" at Bidgely, where he helped grow a business line to 50% of the company's annual recurring revenue.

Media Appearances

Vikram has no verified media appearances

Work History

6-2024
Sr. Solution Architect at Itron, Inc.
1-2022 - 6-2024
Senior Vice President- Global Customer Success and Professional Services at Zinier
10-2020 - 12-2021
Vice President- Global Customer Success and Professional Services at Zinier
1-2020 - 10-2020
Senior Director- Customer Success and Professional Services at Bidgely
4-2017 - 10-2020
Director Customer Success and Delivery Management at Bidgely

Education

MBA from SPJIMR SP Jain Institute of Management & Research
B.E. from PES University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Los Angeles County, California, United States Job Level : Senior Designation : Sr. Solution Architect at Itron, Inc.
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Insights For Selling To Vikram

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Focus on the results that your product produces, expect some strategic questions in return
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vikram is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Vikram

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Vikram move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Vikram take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Vikram

Personality Compatibility


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