Vinova D.

Questioner
DISC Type : c

Head of Customer Success at Wiza

United States

Overview

Vinova D. is the Head of Customer Success at Wiza, focusing on Go-To-Market (GTM) strategies. With previous experience at Canva, she holds certifications in AI Fluency and AWS Cloud Practitioner from DePaul University. Colleagues consistently describe her as an incredibly passionate, hardworking, and dedicated leader.

Outside of work, Vinova is deeply invested in community and mentorship. She hosts the "Pay it Forward" podcast, serves as a Chapter Lead for Women of Customer Success, and is an angel investor. She enjoys reading and supports her local Brooklyn library through the Libby app.

She is an angel investor in Her Workplace, an AI-powered career network dedicated to supporting Gen Z and Millennial women in their careers.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to fully evaluate every situation.

Topics They Care About

Proactive Customer Success
She actively discusses the shift from reactive to proactive customer success, highlighting it as a critical strategy for the current decade in her professional posts.
Modern GTM Strategy
Her professional focus is on GTM, and she believes post-sale growth is the "engine room of modern GTM, " indicating a deep interest in evolving sales strategies.
Women in Tech
She is a Chapter Lead for Women of Customer Success and an angel investor in a career platform for women, showing a strong commitment to female empowerment.

Media Appearances

Vinova D. – Head Of Customer Success at Wiza. Featured in The Org

See Now

Work History

11-2024
Head of Customer Success at Wiza
7-2025
Host of Pay it Forward at CS Angel
1-2025
Chapter Lead, Virtual at Women of Customer Success
4-2025
Angel Investor at Her Workplace
7-2020 - 10-2024
Founding, Customer Success at Canva

Education

Bachelor’s Degree from DePaul University

More Information

Social Presence :

Prographics :

Exp : 5 Location : United States Job Level : Mid-senior Designation : Head of Customer Success at Wiza
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Insights For Selling To Vinova

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vinova is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Vinova

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Vinova move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Vinova take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Vinova

Personality Compatibility


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