Vivian Pilato

Go-getter
DISC Type : d

Partner Advocate at ServiceNow

Philadelphia, Pennsylvania, United States

Overview

Vivian is a Partner Advocate at ServiceNow with over eight years of experience in partner business management, specializing in cloud-first growth and AI integration. Previously at SAP, she drove partner strategy and engagement. She holds a dual bachelors degree in international business and marketing from Drexel University.

Vivian is passionate about animal welfare, serving as the Assistant Director for Hope Wins Animal Rescue. She is fluent in German, Italian, and English, and enjoys working in diverse, multicultural environments. Colleagues describe her as passionate, a self-starter, and a powerhouse in partner relations.

Unique fact: She is trilingual and dedicates her time outside of tech to animal rescue leadership.

Personality Overview

Self-Confident

Vision Oriented

Challenger

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Partner Ecosystems
Her entire career at SAP and now ServiceNow has centered on developing and executing partner engagement, advocacy, and growth strategies.
Business AI
Holds a "Generative AI at SAP" certification and her recent professional focus includes building partner practices at AI-speed and leading with AI in business applications.
GTM Strategy
Her experience includes spearheading partner advocacy and delivering engagement strategies that lead to revenue growth and market penetration for solutions like RISE with SAP.

Media Appearances

Vivian has no verified media appearances

Work History

2-2026
Partner Advocate at ServiceNow
4-2025 - 2-2026
Partner Engagement and Strategy Lead at SAP
9-2024
Assistant Director at Hope Wins Animal Rescue
6-2024 - 4-2025
CMO & Solutions Integrated Partner Market Manager at SAP
7-2022 - 6-2024
Partner Business Officer at SAP

Education

2013 - 2018
Bachelor of Science in Business Administration from Drexel University
2015 - 2016
Bachelor’s Degree from University of Mannheim

More Information

Social Presence :

Prographics :

Exp : 15 Location : Philadelphia, Pennsylvania, United States Job Level : Mid-senior Designation : Partner Advocate at ServiceNow
URL has been copied!

Insights For Selling To Vivian

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Get to the point quickly instead of spending too much time on pleasantries
  • Highlight the competitive differentiation of your product

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vivian is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Vivian

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Vivian move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Vivian take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Vivian

Personality Compatibility


Other ServiceNow Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.