Volker Buß

Examiner
DISC Type : cs

Chief Security Officer (CSO) & Chief Information Security Officer (CISO) at Merck Group at Merck KGaA, Darmstadt, Germany

Hannover, Lower Saxony, Germany

Overview

Volker Buß serves as the Chief Security Officer (CSO) and Chief Information Security Officer (CISO) for the Merck Group. His career began in law enforcement with the Police of Lower Saxony before transitioning into corporate security, including a leadership role at the Würth Group. He holds a degree from the Police Academy of Lower Saxony.

Volker emphasizes a people-first approach to security, believing that human awareness and emotional intelligence are more critical than technology alone. He is a proponent of building a strong security culture to protect against modern, sophisticated threats like social engineering.

He coined the term “LOVESECURITY” to represent his philosophy that the strongest firewall has a heartbeat and is driven by people who care.

Personality Overview

Unexpressive

Tough To Convince

Late Adopter

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Human-Centric Security
Champions a “LOVESECURITY” approach, emphasizing that people, not technology, are the most critical component of an effective security strategy.
Emotional Intelligence
Views emotional intelligence as a key capability for security, helping people pause and recognize threats that technical solutions might miss.
Cybersecurity Awareness
Frequently posts about combating “security fatigue” and the importance of recognizing social engineering tactics used in fake messages from trusted contacts.

Media Appearances

Volker has no verified media appearances

Work History

10-2024
Chief Security Officer (CSO) & Chief Information Security Officer (CISO) at Merck Group at Merck KGaA, Darmstadt, Germany
1-2021 - 1-2025
Chief Security Officer at Merck Gruppe
9-2017 - 1-2021
Chief Security Officer at Würth Group
10-1993 - 7-2017
Beamter at Polizei Niedersachsen

Education

2007 - 2010
Diplom-Verwaltungswirt (FH) from Polizeiakademie Niedersachsen

More Information

Social Presence :

Prographics :

Exp : 32 Location : Hannover, Lower Saxony, Germany Job Level : Leadership Designation : Chief Security Officer (CSO) & Chief Information Security Officer (CISO) at Merck Group at Merck KGaA, Darmstadt, Germany
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Insights For Selling To Volker

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Volker is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Volker

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Volker move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Volker take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Volker

Personality Compatibility


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