Wallace Câmara in

Wallace Câmara

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Gerente de Sistemas Call Center at Crefisa
📍 São Paulo, São Paulo, Brazil

Wallace is an IT Leader at Crefisa, focusing on structuring complexity into scalable growth. With an MBA and certifications in data science, he specializes in modernizing call center platforms like Salesforce and Genesys. Colleagues describe him as strategic, analytical, and highly responsible.

Outside of work, Wallace has rekindled his childhood passion for reading. He describes himself as shy and introspective, a trait he uses to reflect deeply on his decisions and experiences to foster personal and professional growth.

Unique fact: He believes his shyness is a strength, enabling him to thoughtfully analyze complex decisions made under pressure.

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Experience
19 Years
Current Role
Gerente de Sistemas Call Center
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Wallace shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Wallace cares about

Call Center Modernization
He is leading a significant, structural IT project to modernize 100% of the call center operations at Crefisa, implementing platforms like Genesys and Salesforce.
Reflective Leadership
He openly discusses the challenges and costs of leadership decisions, emphasizing the importance of taking responsibility and learning from past choices.
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Career

Work history

1-2023
Gerente de Sistemas Call Center
Crefisa
4-2021 - 12-2022
Gerente Contas Corporativas
Meu Acerto
10-2020 - 4-2021
Líder Canais de Voz
Meu Acerto
6-2019 - 10-2020
Gerente de Planejamento
Callflex
10-2016 - 7-2019
Gerente de Planejamento
GRUPO ELO
In the press

Media appearances

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Education
5-2021 - 12-2022
Master of Business Administration - MBA
MBA USP/Esalq
2013 - 2014
Master of Business Administration - MBA
Centro Universitário UNA
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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