Wallace Câmara

Judge
DISC Type : Dc

Gerente de Sistemas Call Center at Crefisa

São Paulo, São Paulo, Brazil

Overview

Wallace is an IT Leader at Crefisa, focusing on structuring complexity into scalable growth. With an MBA and certifications in data science, he specializes in modernizing call center platforms like Salesforce and Genesys. Colleagues describe him as strategic, analytical, and highly responsible.

Outside of work, Wallace has rekindled his childhood passion for reading. He describes himself as shy and introspective, a trait he uses to reflect deeply on his decisions and experiences to foster personal and professional growth.

Unique fact: He believes his shyness is a strength, enabling him to thoughtfully analyze complex decisions made under pressure.

Personality Overview

Fast But Wary

Features Driven

Generally Skeptic

They are not focused on building rapport and relationships.  They like to be in a position where they can control the conversation and terms. They like to act fast and expect others to do the same.

Topics They Care About

Call Center Modernization
He is leading a significant, structural IT project to modernize 100% of the call center operations at Crefisa, implementing platforms like Genesys and Salesforce.
Reflective Leadership
He openly discusses the challenges and costs of leadership decisions, emphasizing the importance of taking responsibility and learning from past choices.
Long-Term Strategy
His focus extends beyond project completion, aiming to build systems and develop people capable of sustaining growth long-term.

Media Appearances

Wallace has no verified media appearances

Work History

1-2023
Gerente de Sistemas Call Center at Crefisa
4-2021 - 12-2022
Gerente Contas Corporativas at Meu Acerto
10-2020 - 4-2021
Líder Canais de Voz at Meu Acerto
6-2019 - 10-2020
Gerente de Planejamento at Callflex
10-2016 - 7-2019
Gerente de Planejamento at GRUPO ELO

Education

5-2021 - 12-2022
Master of Business Administration - MBA from MBA USP/Esalq
2013 - 2014
Master of Business Administration - MBA from Centro Universitário UNA

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Sistemas Call Center at Crefisa
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Insights For Selling To Wallace

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being a storyteller and don’t try to oversell
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wallace is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Wallace

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Wallace move?

  • They can take decisions very fast if you manage to convince them.
  • Can Wallace take some risk or not?

  • The risks don’t matter much to them.

You And Wallace

Personality Compatibility


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