José Laelson Santos

Examiner
DISC Type : cs

IT Leader Service Desk at Crefisa

São Paulo, São Paulo, Brazil

Overview

José Laelson Santos is an ITIL-certified IT Manager with over three decades of experience in the banking industry, currently leading the Service Desk at Crefisa. He specializes in IT infrastructure, operational excellence, and digital transformation. Colleagues describe him as a competent, dedicated, and passionate leader with excellent communication skills.

He has a consistent track record of leading large teams of up to 140 professionals and managing strategic vendor partnerships.

Personality Overview

Process Oriented

Status Quo Seeker

Tough To Convince

Being observant comes to them naturally.  They are always well-planned and adopt a systematic approach. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Service Desk Modernization
In his current role at Crefisa, he is focused on digital transformation, process modernization, and implementing automation and self-service solutions for the Service Desk.
Operational Excellence
He is ITIL certified and has a career-long focus on improving operational efficiency, monitoring key performance indicators, and delivering high-quality services.
Strategic Partnerships
His experience includes managing high-performance suppliers and conducting contract renegotiations to reduce costs while establishing 'win-win' relationships with partners.

Media Appearances

José has no verified media appearances

Work History

1-2025
IT Leader Service Desk at Crefisa
9-2023 - 1-2025
Gerente de Suporte de Sistemas Varejo e Corporativo at Pernambucanas
6-2022 - 8-2023
Gerente de Suporte Serviços e Operações de TI at Pernambucanas
1-2022 - 6-2022
Enterprise Delivery Manager (EDM) at Diebold Nixdorf
11-2020 - 1-2022
Consultor de infraestrutura e operações de TI at Cerb Consulting

Education

1992 - 1995
Licenciatura from Universidade Metropolitana de Santos

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Paulo, São Paulo, Brazil Job Level : Senior Designation : IT Leader Service Desk at Crefisa
URL has been copied!

Insights For Selling To José Laelson

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with José Laelson is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from José Laelson

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will José Laelson move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can José Laelson take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And José Laelson

Personality Compatibility


Other Crefisa Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.