José Laelson Santos in

José Laelson Santos

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IT Leader Service Desk at Crefisa
📍 São Paulo, São Paulo, Brazil

José Laelson Santos is an ITIL-certified IT Manager with over three decades of experience in the banking industry, currently leading the Service Desk at Crefisa. He specializes in IT infrastructure, operational excellence, and digital transformation. Colleagues describe him as a competent, dedicated, and passionate leader with excellent communication skills.

He has a consistent track record of leading large teams of up to 140 professionals and managing strategic vendor partnerships.

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Experience
28 Years
Current Role
IT Leader Service Desk
Job Level
Senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics José cares about

Service Desk Modernization
In his current role at Crefisa, he is focused on digital transformation, process modernization, and implementing automation and self-service solutions for the Service Desk.
Operational Excellence
He is ITIL certified and has a career-long focus on improving operational efficiency, monitoring key performance indicators, and delivering high-quality services.
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Career

Work history

1-2025
IT Leader Service Desk
Crefisa
9-2023 - 1-2025
Gerente de Suporte de Sistemas Varejo e Corporativo
Pernambucanas
6-2022 - 8-2023
Gerente de Suporte Serviços e Operações de TI
Pernambucanas
1-2022 - 6-2022
Enterprise Delivery Manager (EDM)
Diebold Nixdorf
11-2020 - 1-2022
Consultor de infraestrutura e operações de TI
Cerb Consulting
In the press

Media appearances

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Education
1992 - 1995
Licenciatura
Universidade Metropolitana de Santos
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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