Wendy Stallings

Researcher
DISC Type : Cs

Customer Success Retention Strategist at Lumen Technologies

Brookfield, Wisconsin, United States

Overview

Wendy Stallings is a Customer Success Retention Strategist at Lumen Technologies, where she focuses on the entire customer lifecycle to ensure a positive experience and deliver best-fit solutions. She holds a Bachelors degree from Alverno College and a Masters degree from the University of Wisconsin-Milwaukee.

Deeply committed to public service, Wendy has served her community as a Village Trustee for the Village of Sussex. Her passion for community building is also evident from her academic work, which explored using community gardens to increase social capital and cohesion in neighborhoods.

Unique fact: Wendy was the first African American woman to be appointed to an official position in the Village of Sussex.

Personality Overview

Perfectionist

Soft Communicator

Cost Conscious

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Success
Her career at Lumen Technologies is centered on advocating for customers, managing the client lifecycle, and developing retention strategies to ensure a positive experience.
Community Development
Demonstrated a long-standing interest in improving neighborhoods, focusing on social capital and cohesion through her academic projects and public service.
Local Governance
Has direct experience in civic leadership and community management through her role as a Village Trustee for the Village of Sussex, Wisconsin.

Media Appearances

Wendy has no verified media appearances

Work History

1-2026
Customer Success Retention Strategist at Lumen Technologies
5-2014
Village Trustee at Village of Sussex
2-2006
Customer Success Executive at Lumen Technologies
2-2006
Sr. Client Support Manager at Lumen Technologies

Education

2010 - 2014
Bachelor's Degree from Alverno College
2015 - 2018
Master's Degree from University of Wisconsin-Milwaukee

More Information

Social Presence :

Prographics :

Exp : 20 Location : Brookfield, Wisconsin, United States Job Level : Junior Designation : Customer Success Retention Strategist at Lumen Technologies
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Insights For Selling To Wendy

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Actively address their concerns around change, risk, and acceptance by users

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wendy is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Wendy

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Wendy move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Wendy take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Wendy

Personality Compatibility


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