Wendy Stallings in

Wendy Stallings

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Customer Success Retention Strategist at Lumen Technologies
📍 Brookfield, Wisconsin, United States

Wendy Stallings is a Customer Success Retention Strategist at Lumen Technologies, where she focuses on the entire customer lifecycle to ensure a positive experience and deliver best-fit solutions. She holds a Bachelors degree from Alverno College and a Masters degree from the University of Wisconsin-Milwaukee.

Deeply committed to public service, Wendy has served her community as a Village Trustee for the Village of Sussex. Her passion for community building is also evident from her academic work, which explored using community gardens to increase social capital and cohesion in neighborhoods.

Unique fact: Wendy was the first African American woman to be appointed to an official position in the Village of Sussex.

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Experience
20 Years
Current Role
Customer Success Retention Strategist
Job Level
Junior
Location
Brookfield, Wisconsin, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Wendy cares about

Customer Success
Her career at Lumen Technologies is centered on advocating for customers, managing the client lifecycle, and developing retention strategies to ensure a positive experience.
Community Development
Demonstrated a long-standing interest in improving neighborhoods, focusing on social capital and cohesion through her academic projects and public service.
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Career

Work history

1-2026
Customer Success Retention Strategist
Lumen Technologies
5-2014
Village Trustee
Village of Sussex
2-2006
Customer Success Executive
Lumen Technologies
2-2006
Sr. Client Support Manager
Lumen Technologies
In the press

Media appearances

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Education
2010 - 2014
Bachelor's Degree
Alverno College
2015 - 2018
Master's Degree
University of Wisconsin-Milwaukee
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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