Willy Jose Castillo Tineo

Observer
DISC Type : ci

Vice President Customer Service & Call Center Operations at Open English

Bogota, D.C., Capital District, Colombia

Overview

Willy Jose Castillo Tineo is a seasoned executive with over 17 years of experience leading customer service and contact center operations. As VP at Open English, he leverages his expertise in budget control and profitability analysis to drive business objectives. He holds a COPC certification, underscoring his commitment to high-performance operations.

He has a strong interest in continuous professional development, having completed specialized courses in coaching and effective negotiation. This focus on skill enhancement complements his extensive leadership background and suggests a dedication to personal and team growth beyond his formal role.

Unique fact: He holds a certification as a COPC® Leader, a prestigious standard for best practices in customer experience optimization.

Personality Overview

Value Driven

Curious

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience Strategy
As VP of Customer Service, his core focus is developing strategies to innovate and improve service quality and efficiency across multiple channels.
Call Center Profitability
His background includes managing budgets, analyzing profitability, and ensuring operational structures meet business needs, a key theme throughout his career.
Leadership and Coaching
He has pursued formal training in coaching and negotiation, indicating a personal and professional interest in developing leadership and team management skills.

Media Appearances

Willy has no verified media appearances

Work History

12-2017
Vice President Customer Service & Call Center Operations at Open English
12-2017
Director de negocios at Vocem 2013 Teleservicios S.A.
Gerente de Negocios Call Center at Vocem 2013 Teleservicios S.A.
2-2005 - 5-2013
Jefe de Operaciones at Atento

Education

2001 - 2006
Licencitura en Administración Mención Recursos Materiales y Financieros from Universidad Nacional Experimental Simón Rodríguez

More Information

Social Presence :

Prographics :

Exp : 16 Location : Bogota, D.C., Capital District, Colombia Job Level : Senior Designation : Vice President Customer Service & Call Center Operations at Open English
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Insights For Selling To Willy Jose

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Ask them questions to understand their needs better while staying affable
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Willy Jose is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Willy Jose

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Willy Jose move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Willy Jose take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Willy Jose

Personality Compatibility


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