Willy Jose Castillo Tineo in

Willy Jose Castillo Tineo

Observer · DISC type ci
Vice President Customer Service & Call Center Operations at Open English
📍 Bogota, D.C., Capital District, Colombia

Willy Jose Castillo Tineo is a seasoned executive with over 17 years of experience leading customer service and contact center operations. As VP at Open English, he leverages his expertise in budget control and profitability analysis to drive business objectives. He holds a COPC certification, underscoring his commitment to high-performance operations.

He has a strong interest in continuous professional development, having completed specialized courses in coaching and effective negotiation. This focus on skill enhancement complements his extensive leadership background and suggests a dedication to personal and team growth beyond his formal role.

Unique fact: He holds a certification as a COPC® Leader, a prestigious standard for best practices in customer experience optimization.

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Experience
16 Years
Current Role
Vice President Customer Service & Call Center Operations
Job Level
Senior
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

How Willy shows up

Value Driven
Curious
Example Seeker

They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Priorities

Topics Willy cares about

Customer Experience Strategy
As VP of Customer Service, his core focus is developing strategies to innovate and improve service quality and efficiency across multiple channels.
Call Center Profitability
His background includes managing budgets, analyzing profitability, and ensuring operational structures meet business needs, a key theme throughout his career.
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Career

Work history

12-2017
Vice President Customer Service & Call Center Operations
Open English
12-2017
Director de negocios
Vocem 2013 Teleservicios S.A.
Gerente de Negocios Call Center
Vocem 2013 Teleservicios S.A.
2-2005 - 5-2013
Jefe de Operaciones
Atento
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2001 - 2006
Licencitura en Administración Mención Recursos Materiales y Financieros
Universidad Nacional Experimental Simón Rodríguez
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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