Yaniv Efrati

Inquisitor
DISC Type : Ic

VP Global Technical Support and Client Services at Imperva

Israel

Overview

Yaniv Efrati is a seasoned customer services executive with a strong track record leading global technical support and client services organizations at companies like Imperva and IBM. He is an expert in improving KPIs, driving customer satisfaction, and managing Fortune 500 accounts across the cybersecurity, SaaS, and telecom industries. He holds PMP and ITIL certifications.

Based on recommendations, colleagues view Yaniv as a "superb manager" and an "example of people management, " skilled at creating positive and professional team environments. He is a strategic thinker who excels at cross-functional leadership and fostering customer loyalty.

He recently spoke at "The Customer Conference" on transforming critical escalations into opportunities to strengthen customer relationships.

Personality Overview

Value Driven

Curious

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Escalation Management
He recently spoke at a conference on turning critical escalations into opportunities to build stronger customer relationships and demonstrate company values in action.
Building Company Culture
He recently celebrated his company, Imperva-Thales, being ranked as a top high-tech company to work for, highlighting his pride in being part of a great team.
Global Service Delivery
His career has focused on leading global support and services teams at major tech companies like Imperva, IBM, and BMC Software, consistently improving service delivery.

Media Appearances

Yaniv has no verified media appearances

Work History

7-2020
VP Global Technical Support and Client Services at Imperva
4-2016 - 7-2020
Head of Global Support at IBM Security
1-2014 - 4-2016
VP Global Services, Support & CSM at ObserveIT at ObserveIT
Head of IT Operations and Technical Services at Pelephone
Director Services, Deployment and CSM at Press-sense

Education

1997 - 2000
BA from University of Derby

More Information

Social Presence :

Prographics :

Exp : 12 Location : Israel Job Level : Senior Designation : VP Global Technical Support and Client Services at Imperva
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Insights For Selling To Yaniv

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yaniv is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Yaniv

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Yaniv move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Yaniv take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Yaniv

Personality Compatibility


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