Yaniv Efrati
Inquisitor · DISC type IcYaniv Efrati is a seasoned customer services executive with a strong track record leading global technical support and client services organizations at companies like Imperva and IBM. He is an expert in improving KPIs, driving customer satisfaction, and managing Fortune 500 accounts across the cybersecurity, SaaS, and telecom industries. He holds PMP and ITIL certifications.
Based on recommendations, colleagues view Yaniv as a "superb manager" and an "example of people management, " skilled at creating positive and professional team environments. He is a strategic thinker who excels at cross-functional leadership and fostering customer loyalty.
He recently spoke at "The Customer Conference" on transforming critical escalations into opportunities to strengthen customer relationships.
Read the full overview →How Yaniv shows up
They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.
Topics Yaniv cares about
Work history
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DISC profile (public)
Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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