Yaniv Efrati
Login to view DISC.Yaniv Efrati is a seasoned customer services executive with a strong track record leading global technical support and client services organizations at companies like Imperva and IBM. He is an expert in improving KPIs, driving customer satisfaction, and managing Fortune 500 accounts across the cybersecurity, SaaS, and telecom industries. He holds PMP and ITIL certifications.
Based on recommendations, colleagues view Yaniv as a "superb manager" and an "example of people management, " skilled at creating positive and professional team environments. He is a strategic thinker who excels at cross-functional leadership and fostering customer loyalty.
He recently spoke at "The Customer Conference" on transforming critical escalations into opportunities to strengthen customer relationships.
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DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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