Zac Hodgkin

Inspirer
DISC Type : id

Director of Customer Engineering at Panther

Ann Arbor, Michigan, United States

Overview

Zac Hodgkin is the Director of Customer Engineering at Panther, where he leads a global team responsible for support, professional services, and solutions engineering. He holds a Bachelor of Business Administration from Western Michigan University and certifications in KCS and CompTIA A+. Colleagues describe him as an impactful leader and technically savvy.

Outside of his professional life in cybersecurity and customer support, Zac has an interest in world travel, having shared his enjoyment of a trip to Egypt. He previously worked at notable tech companies including Cisco and Duo Security, indicating a long-standing passion for the technology sector.

Zac has an impressive career trajectory, advancing from a Level 1 technical support engineer to a director-level position.

Personality Overview

Generous

Confident & Optimistic

Charming & Persuasive

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Experience
His entire career, from support engineer to director, is centered on enhancing customer satisfaction through support, professional services, and technical account management.
Global Team Leadership
He manages a global team across multiple countries and is actively involved in hiring, demonstrating a focus on building and leading effective teams.
Support Operations
He has direct experience launching and managing support tooling, defining ticket taxonomy, and improving operational efficiency to enhance the customer experience.

Media Appearances

Zac has no verified media appearances

Work History

10-2025
Director of Customer Engineering at Panther
12-2024 - 10-2025
Director of Technical Support at Panther
5-2024 - 12-2024
Senior Technical Support Manager at Panther
8-2020 - 4-2022
Technical Support Manager at Cisco
5-2017 - 8-2020
Technical Support Engineer II at Duo Security

Education

2009 - 2014
Bachelor of Business Administration (BBA) from Western Michigan University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Ann Arbor, Michigan, United States Job Level : Mid-senior Designation : Director of Customer Engineering at Panther
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Insights For Selling To Zac

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Clearly address the competitive aspects

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zac is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Zac

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Zac move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Zac take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Zac

Personality Compatibility


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