Zac Hodgkin in

Zac Hodgkin

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Director of Customer Engineering at Panther
📍 Ann Arbor, Michigan, United States

Zac Hodgkin is the Director of Customer Engineering at Panther, where he leads a global team responsible for support, professional services, and solutions engineering. He holds a Bachelor of Business Administration from Western Michigan University and certifications in KCS and CompTIA A+. Colleagues describe him as an impactful leader and technically savvy.

Outside of his professional life in cybersecurity and customer support, Zac has an interest in world travel, having shared his enjoyment of a trip to Egypt. He previously worked at notable tech companies including Cisco and Duo Security, indicating a long-standing passion for the technology sector.

Zac has an impressive career trajectory, advancing from a Level 1 technical support engineer to a director-level position.

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Experience
9 Years
Current Role
Director of Customer Engineering
Job Level
Mid-senior
Location
Ann Arbor, Michigan, United States
Personality Overview

How Zac shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Zac cares about

Customer Experience
His entire career, from support engineer to director, is centered on enhancing customer satisfaction through support, professional services, and technical account management.
Global Team Leadership
He manages a global team across multiple countries and is actively involved in hiring, demonstrating a focus on building and leading effective teams.
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Career

Work history

10-2025
Director of Customer Engineering
Panther
12-2024 - 10-2025
Director of Technical Support
Panther
5-2024 - 12-2024
Senior Technical Support Manager
Panther
8-2020 - 4-2022
Technical Support Manager
Cisco
5-2017 - 8-2020
Technical Support Engineer II
Duo Security
In the press

Media appearances

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Education
2009 - 2014
Bachelor of Business Administration (BBA)
Western Michigan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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