Zoe Horton

Questioner
DISC Type : c

Information Technology Help Desk at Diversified Fall Protection

Lakewood, Ohio, United States

Overview

Zoe Horton is an IT Support Professional at Diversified Fall Protection and an Intelligence Sergeant in the US Army Reserve. She combines technical skills in network troubleshooting and Microsoft 365 administration with a background in clinical lab science. She holds a Bachelor of Science and recently completed the Armys Basic Leader Course.

Before transitioning to IT, Zoe managed critical blood distribution and support operations for the US Army across East Africa.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Leadership Development
Recently graduated from the US Army's Basic Leader Course, focusing on leadership principles, team management, conflict resolution, and public speaking.
IT Infrastructure
Manages Windows network troubleshooting, Active Directory, Microsoft 365, and mobile device management in her current role while pursuing a networking certification.
Military Intelligence
Serves as a Signals Intelligence Sergeant in the United States Army Reserve, indicating a strong background in security and analysis.

Media Appearances

Zoe has no verified media appearances

Work History

10-2024
Information Technology Help Desk at Diversified Fall Protection
9-2024
Signals Intelligence at United States Army Reserve
10-2018
Medical Laboratory Specialist at United States Army Reserve
9-2023 - 8-2024
Blood Operations Specialist at US Army
3-2023 - 6-2023
Medical Laboratory Technician at Aya Healthcare

Education

2020 - 2022
Bachelors of Science from Thomas Edison State University
8-2015 - 6-2017
Associate's degree from Grossmont College

More Information

Social Presence :

Prographics :

Exp : 6 Location : Lakewood, Ohio, United States Job Level : Junior Designation : Information Technology Help Desk at Diversified Fall Protection
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Insights For Selling To Zoe

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zoe is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Zoe

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Zoe move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Zoe take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Zoe

Personality Compatibility


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