Zubair Alam

Sharpshooter
DISC Type : DC

Senior ServiceNow Developer / Consultant at Cognizant

Freehold, New Jersey, United States

Overview

Zubair Alam is an Agile ServiceNow Developer and Consultant with over 12 years of experience specializing in ITSM, ITOM, and CMDB. A graduate of the University of Engineering and Technology, Lahore, he is an expert in automation and has led Agile transformations to align development with business needs.

He designed and implemented over 120 Service Catalog Items at a previous role, spanning the commercial, government, and transportation sectors.

Personality Overview

Fast But Analytical

Thorough Evaluator

Precise But Practical

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Topics They Care About

ServiceNow Tech Debt
He frequently writes about how unaddressed technical debt in ServiceNow cripples innovation, slows feature delivery, and significantly increases maintenance costs for organizations.
Platform Security
He shows a keen interest in platform security, highlighting specific vulnerabilities such as the mishandling of OAuth refresh tokens which can create major security risks.
Data Model Strategy
He advises on building efficient data models in ServiceNow, warning against the overuse of custom tables to avoid future costs and upgrade complications.

Media Appearances

Zubair has no verified media appearances

Work History

5-2025 - 12-2025
Senior ServiceNow Developer / Consultant at Cognizant
8-2018
Sr. ServiceNow Developer at Conduent
1-2012 - 8-2018
ServiceNow Developer at Cognizant
10-2007 - 1-2012
Application Security Analyst at Xerox

Education

Associate's degree from Brookdale Community College
Bachelor's degree from University of Engineering and Technology, Lahore

More Information

Social Presence :

Prographics :

Exp : 18 Location : Freehold, New Jersey, United States Job Level : N/A Designation : Senior ServiceNow Developer / Consultant at Cognizant
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Insights For Selling To Zubair

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zubair is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Zubair

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Zubair move?

  • If convinced, they can reach decisions quite fast.
  • Can Zubair take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Zubair

Personality Compatibility


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