Zubair Alam in

Zubair Alam

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Senior ServiceNow Developer / Consultant at Cognizant
📍 Freehold, New Jersey, United States

Zubair Alam is an Agile ServiceNow Developer and Consultant with over 12 years of experience specializing in ITSM, ITOM, and CMDB. A graduate of the University of Engineering and Technology, Lahore, he is an expert in automation and has led Agile transformations to align development with business needs.

He designed and implemented over 120 Service Catalog Items at a previous role, spanning the commercial, government, and transportation sectors.

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Experience
18 Years
Current Role
Senior ServiceNow Developer / Consultant
Location
Freehold, New Jersey, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Zubair cares about

ServiceNow Tech Debt
He frequently writes about how unaddressed technical debt in ServiceNow cripples innovation, slows feature delivery, and significantly increases maintenance costs for organizations.
Platform Security
He shows a keen interest in platform security, highlighting specific vulnerabilities such as the mishandling of OAuth refresh tokens which can create major security risks.
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Career

Work history

5-2025 - 12-2025
Senior ServiceNow Developer / Consultant
Cognizant
8-2018
Sr. ServiceNow Developer
Conduent
1-2012 - 8-2018
ServiceNow Developer
Cognizant
10-2007 - 1-2012
Application Security Analyst
Xerox
In the press

Media appearances

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Education
Associate's degree
Brookdale Community College
Bachelor's degree
University of Engineering and Technology, Lahore
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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