Zubair Alam in

Zubair Alam

Sharpshooter · DISC type DC
Senior ServiceNow Developer / Consultant at Cognizant
📍 Freehold, New Jersey, United States

Zubair Alam is an Agile ServiceNow Developer and Consultant with over 12 years of experience specializing in ITSM, ITOM, and CMDB. A graduate of the University of Engineering and Technology, Lahore, he is an expert in automation and has led Agile transformations to align development with business needs.

He designed and implemented over 120 Service Catalog Items at a previous role, spanning the commercial, government, and transportation sectors.

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Experience
18 Years
Current Role
Senior ServiceNow Developer / Consultant
Location
Freehold, New Jersey, United States
Personality Overview

How Zubair shows up

Fast But Analytical
Thorough Evaluator
Precise But Practical

They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Priorities

Topics Zubair cares about

ServiceNow Tech Debt
He frequently writes about how unaddressed technical debt in ServiceNow cripples innovation, slows feature delivery, and significantly increases maintenance costs for organizations.
Platform Security
He shows a keen interest in platform security, highlighting specific vulnerabilities such as the mishandling of OAuth refresh tokens which can create major security risks.
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Career

Work history

5-2025 - 12-2025
Senior ServiceNow Developer / Consultant
Cognizant
8-2018
Sr. ServiceNow Developer
Conduent
1-2012 - 8-2018
ServiceNow Developer
Cognizant
10-2007 - 1-2012
Application Security Analyst
Xerox
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Associate's degree
Brookdale Community College
Bachelor's degree
University of Engineering and Technology, Lahore
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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