Abby Spahich
Go-getter · DISC type dAbby Spahich is the Global Vice President at TELUS Digital, specializing in transforming contact centers into revenue and loyalty engines. With a background spanning banking, wealth management, and healthcare, she focuses on the intersection of people, process, and technology to drive growth. She holds a Bachelors degree from Eastern Washington University.
Outside of her corporate role, Abby creatively connects everyday experiences to her professional philosophy, such as comparing the precision of baking to the complexities of customer experience. Her professional headline also includes a cactus emoji, suggesting a possible interest in the desert southwest or succulent gardening.
Unique fact: Abby believes customer experience is like baking, where one wrong ingredient or misstep in the process can throw off the entire result.
Read the full overview →How Abby shows up
They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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