Abhishek Kumar

Inquirer
DISC Type : dc

Shadow Board Winner at Tech Mahindra

London, England, United Kingdom

Overview

Abhishek Kumar is the AVP of Digital Business Services at Tech Mahindra, specializing in BPO solutions, CCaaS, AI, and automation. He has a proven track record in new business development across IT and e-commerce. A graduate of IIM Indore and Delhi Technological University, he was selected for Tech Mahindras elite Shadow Board program.

He was the winner of Tech Mahindras Shadow Board, a prestigious Mahindra Group initiative championed by Anand Mahindra to nurture next-generation leadership.

Personality Overview

Hard To Convince

Demanding

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

AI in Customer Experience
Actively promotes Tech Mahindra’s AI suites like Aide. AI and Orion Marketplace, focusing on AI-driven agent enablement, real-time coaching, and virtual voice agents to enhance customer support.
Next-Gen Leadership
Selected as a winner of the elite Tech Mahindra Shadow Board '25, a program designed to collaborate with CXOs and influence strategic decisions across the company.
Digital BPO Solutions
His primary role involves delivering cutting-edge BPO solutions that leverage technology and automation to drive operational efficiency and business growth for clients across Europe.

Media Appearances

Abhishek has no verified media appearances

Work History

6-2025
Shadow Board Winner at Tech Mahindra
8-2024 - 10-2025
AVP : Digital Business Services & Strategic Partnerships Lead at Tech Mahindra
3-2022 - 8-2024
Enterprise Growth Manager at Tech Mahindra
6-2020 - 2-2021
Business Growth Manager : New seller Accounts at Flipkart
8-2019 - 6-2020
Program Manager : Marketplace Selection at Flipkart

Education

2015 - 2017
MBA - Master of Business Administration from Indian Institute of Management, Indore
2011 - 2015
Bachelor of Technology (B.Tech.) from Delhi Technological University (Formerly DCE)

More Information

Social Presence :

Prographics :

Exp : 7 Location : London, England, United Kingdom Job Level : N/A Designation : Shadow Board Winner at Tech Mahindra
URL has been copied!

Insights For Selling To Abhishek

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Make sure that you you respond to any queries from them quickly
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abhishek is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Abhishek

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Abhishek move?

  • Their decision making speed is somewhere in the middle.
  • Can Abhishek take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Abhishek

Personality Compatibility


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