Abhishek Kumar is the AVP of Digital Business Services at Tech Mahindra, specializing in BPO solutions, CCaaS, AI, and automation. He has a proven track record in new business development across IT and e-commerce. A graduate of IIM Indore and Delhi Technological University, he was selected for Tech Mahindras elite Shadow Board program.
He was the winner of Tech Mahindras Shadow Board, a prestigious Mahindra Group initiative championed by Anand Mahindra to nurture next-generation leadership.
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Experience
7 Years
Current Role
Shadow Board Winner
Location
London, England, United Kingdom
Personality Overview
How Abhishek shows up
Hard To Convince
Demanding
Judgemental
They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.
Priorities
Topics Abhishek cares about
AI in Customer Experience
Actively promotes Tech Mahindra’s AI suites like Aide. AI and Orion Marketplace, focusing on AI-driven agent enablement, real-time coaching, and virtual voice agents to enhance customer support.
Next-Gen Leadership
Selected as a winner of the elite Tech Mahindra Shadow Board '25, a program designed to collaborate with CXOs and influence strategic decisions across the company.
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Career
Work history
6-2025
Shadow Board Winner
Tech Mahindra
8-2024 - 10-2025
AVP : Digital Business Services & Strategic Partnerships Lead
Tech Mahindra
3-2022 - 8-2024
Enterprise Growth Manager
Tech Mahindra
6-2020 - 2-2021
Business Growth Manager : New seller Accounts
Flipkart
8-2019 - 6-2020
Program Manager : Marketplace Selection
Flipkart
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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