Abner Javier Garcia Mendoza

Examiner
DISC Type : sc

Subdirector Customer Service at Santander México

Mexico City, Mexico

Overview

Abner is a seasoned economist and Subdirector of Customer Service at Santander México with over 25 years of leadership experience across banking, tourism, and pharma. He specializes in digital innovation and customer-centric strategies. People often describe him as a natural leader, competitive, and results-oriented.

He is a natural entrepreneur and mentor with a passion for solving complex challenges and developing high-performance teams. Abner is a frequent speaker on topics related to customer experience and digital transformation, leveraging his certifications from IPADE Business School and Tecnológico de Monterrey.

He won a national award for the best sales strategy, titled "A Whatsapp away from your next reservation. "

Personality Overview

Unexpressive

Process Oriented

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Omnichannel CX Strategy
His entire career focuses on enhancing the customer journey across all touchpoints, from contact centers to digital platforms like WhatsApp.
Digital Transformation
Specializes in digital innovation and has been recognized with awards for implementing technology-driven solutions to improve customer connectivity and sales.
Human-Centric Leadership
Passionate about developing high-performance teams, mentoring, and maximizing human potential within organizations.

Media Appearances

Abner has no verified media appearances

Work History

9-2025
Subdirector Customer Service at Santander México
10-2023 - 10-2025
Senior Director Excelencia al Cliente at MASTER GROUP
7-2022 - 1-2023
Senior Manager, Customer Experience, Lean Process & Contact Center at Walgreens Boots Alliance
3-2021 - 11-2021
Senior Manager Customer Experience & Contact Center at Grupo Salinas
4-2013 - 3-2020
Director Contact Center & Customer Experience at Hoteles City Express

Education

Habilidades Directivas y Negociación from IPADE Business School
Coach Certificado from Tecnológico de Monterrey

More Information

Social Presence :

Prographics :

Exp : 10 Location : Mexico City, Mexico Job Level : N/A Designation : Subdirector Customer Service at Santander México
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Insights For Selling To Abner Javier

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abner Javier is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Abner Javier

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Abner Javier move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Abner Javier take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Abner Javier

Personality Compatibility


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