Abner Javier Garcia Mendoza in

Abner Javier Garcia Mendoza

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Subdirector Customer Service at Santander México
📍 Mexico City, Mexico

Abner is a seasoned economist and Subdirector of Customer Service at Santander México with over 25 years of leadership experience across banking, tourism, and pharma. He specializes in digital innovation and customer-centric strategies. People often describe him as a natural leader, competitive, and results-oriented.

He is a natural entrepreneur and mentor with a passion for solving complex challenges and developing high-performance teams. Abner is a frequent speaker on topics related to customer experience and digital transformation, leveraging his certifications from IPADE Business School and Tecnológico de Monterrey.

He won a national award for the best sales strategy, titled "A Whatsapp away from your next reservation. "

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Experience
10 Years
Current Role
Subdirector Customer Service
Location
Mexico City, Mexico
Personality Overview

How Abner shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Abner cares about

Omnichannel CX Strategy
His entire career focuses on enhancing the customer journey across all touchpoints, from contact centers to digital platforms like WhatsApp.
Digital Transformation
Specializes in digital innovation and has been recognized with awards for implementing technology-driven solutions to improve customer connectivity and sales.
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Career

Work history

9-2025
Subdirector Customer Service
Santander México
10-2023 - 10-2025
Senior Director Excelencia al Cliente
MASTER GROUP
7-2022 - 1-2023
Senior Manager, Customer Experience, Lean Process & Contact Center
Walgreens Boots Alliance
3-2021 - 11-2021
Senior Manager Customer Experience & Contact Center
Grupo Salinas
4-2013 - 3-2020
Director Contact Center & Customer Experience
Hoteles City Express
In the press

Media appearances

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Education
Habilidades Directivas y Negociación
IPADE Business School
Coach Certificado
Tecnológico de Monterrey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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