Ahmad Alquza

Balancer
DISC Type : S

CX Analyst at Servion Global Solutions

Washington DC-Baltimore Area, United States

Overview

Ahmad is a B2B Solutions Expert at Servion Global Solutions, specializing in enhancing customer experiences through innovative CX strategies and digital transformation. He holds a Bachelor of Science and Technology from Clemson University and has a background in sales development and manufacturing engineering.

He is passionate about emerging technologies, dedicating time to learn about Machine Learning and AI, even earning certificates from Kaggle to deepen his understanding. His previous experience in the medical device sector with Ethicon sparks an ongoing interest in companies like Medtronic and Boston Scientific.

Unique fact: Ahmad completed a co-op at Ethicon, a company that is responsible for manufacturing 80% of the worlds sutures.

Personality Overview

Good Listener

Risk-Averse

Slow To Decisions

They like following the process even if it takes time to reach any conclusion.  They are comfortable taking long term decisions. They are courteous and respectful but practical.

Topics They Care About

Enhancing Customer Experience
His current role and professional headline are centered on helping businesses elevate their customer experience (CX) through tailored, innovative B2B solutions and digital transformation.
AI Business Implementation
He is actively learning about AI and Machine Learning, considering the practical applications and ethical questions surrounding the implementation of these technologies in business pipelines.
Digital Identity Security
He has shown interest in the security challenges posed by the rise of Non-Human Identities (NHIs) like bots and automated systems within corporate networks.

Media Appearances

Ahmad has no verified media appearances

Work History

10-2024
CX Analyst at Servion Global Solutions
5-2024
Sales Development Representative at memoryBlue
1-2022 - 8-2022
Manufacturing Engineering Co-Op at Ethicon, Inc.

Education

8-2019 - 5-2024
Bachelors of Science and Technology from Clemson University

More Information

Social Presence :

Prographics :

Exp : 2 Location : Washington DC-Baltimore Area, United States Job Level : Junior Designation : CX Analyst at Servion Global Solutions
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Insights For Selling To Ahmad

During A Call Or A Meeting

DO's

  • Unless they are the decision maker, bring other stakeholders into the process early
  • Encourage them to invite other key stakeholders for discussions
  • Actively address their concerns around change, risk, and acceptance by users

DONT's

  • Don’t push them for a no, take the lack of yes as a no after a certain point
  • Ensure that you don’t seem disinterested when speaking to them
  • Don’t brush off their concerns, their comfort with you will go down

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ahmad is

  • Low-risk, adoption by others and strong collaterals matter the most to them.
  • Will you ever get a clear answer from Ahmad

  • They never refuse directly, they push out the decisions or just go quiet.

Insights For Deal Planning

    How fast (or slow) will Ahmad move?

  • They can be some of the slowest decision makers.
  • Can Ahmad take some risk or not?

  • They have no risk-appetite and prefer to take safe decisions.

You And Ahmad

Personality Compatibility


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