Aish Babel

Visionary
DISC Type : Ds

Customer Success Manager - APAC at nCino, Inc.

Auckland, Auckland, New Zealand

Overview

Aish is a Customer Success Manager at nCino, focusing on the APAC region. With over six years of experience across Fintech, Edtech, and Construction Tech, she specializes in building scalable success frameworks and driving customer retention. People who have worked with her describe her as a supportive, solution-oriented, and courageous leader.

Outside of her primary role, Aish is passionate about professional community development. She actively organizes local networking events, such as the Customer Success Breakfast in Auckland, to help peers connect, share insights, and foster a strong sense of community within the CS and CX fields.

She is a key part of the team building nCinos APAC Customer Success function from the ground up.

Personality Overview

Risk Tolerant

Early Adopter

Big Vision Person

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Success
Her career is built on helping SaaS companies scale and retain customers. She has specific experience developing strategies for adoption, satisfaction, and retention.
Fintech Innovation
Currently works at nCino, a leader in financial technology. She also holds certifications in Commercial Banking and nCino Business Value, showing a deep interest in the sector.
CS Community Building
Actively organizes and promotes networking breakfasts for the Customer Success and Customer Experience community in Auckland to foster connection and knowledge sharing.

Media Appearances

Aish has no verified media appearances

Work History

6-2025
Customer Success Manager - APAC at nCino, Inc.
7-2023 - 6-2025
Customer Success Consultant - APAC at HammerTech
1-2022 - 12-2022
Senior Manager - Customer Success at Meritto (Formerly NoPaperForms)
7-2020 - 1-2022
Manager - Customer Success & Growth at Meritto (Formerly NoPaperForms)
1-2019 - 7-2020
Customer Success Consultant at Meritto (Formerly NoPaperForms)

Education

2017 - 2019
PGDM from Birla Institute of Management Technology (BIMTECH)
2013 - 2016
Bachelor of Commerce - BCom from P.M.B. Gujarati Commerce College, Indore

More Information

Social Presence :

Prographics :

Exp : 8 Location : Auckland, Auckland, New Zealand Job Level : Middle Designation : Customer Success Manager - APAC at nCino, Inc.
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Insights For Selling To Aish

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aish is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Aish

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Aish move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Aish take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Aish

Personality Compatibility


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