Alan Albright

Enthusiast
DISC Type : i

Senior Manager, Information Technology at HD Supply

Atlanta Metropolitan Area, United States

Overview

Alan is a results-oriented IT executive with a 25-year track record of improving technical service and customer support performance. As Senior Manager at HD Supply, he excels in aligning support goals with revenue generation and identifying process improvements. He holds a Bachelor of Science from Kennesaw State University.

His expertise lies in developing customized programs to boost operational efficiency and motivating service-driven teams through hands-on leadership and a commitment to continual improvement.

Personality Overview

Optimistic

Amiable & Agreeable

Consensus Focused

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Support Strategy
His career includes multiple director-level roles focused on executing customer service strategies, improving the support experience, and building customer confidence.
Operational Efficiency
Specializes in identifying process improvement opportunities and creating customized programs to increase the operational efficiency of technical service teams.
Cloud Operations
Previously managed the continuous operations of private cloud services at McKesson, including automation, monitoring, reporting, and troubleshooting.

Media Appearances

Alan has no verified media appearances

Work History

7-2019
Senior Manager, Information Technology at HD Supply
8-2017 - 5-2019
Senior Manager Cloud Operations at McKesson
11-2015 - 10-2016
Director , Technical Support at Intradiem
1-2000 - 10-2015
Director of Customer Support & Technical Services at Equisys, Inc.

Education

1993 - 1998
Bachelor of Science (BS) from Kennesaw State University
1987 - 1989
Associate of Science (AS) from Ball State University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Atlanta Metropolitan Area, United States Job Level : Middle Designation : Senior Manager, Information Technology at HD Supply
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Insights For Selling To Alan

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alan is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Alan

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Alan move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Alan take some risk or not?

  • They can take some low-probability risks if needed.

You And Alan

Personality Compatibility


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