Alan Albright in

Alan Albright

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Senior Manager, Information Technology at HD Supply
📍 Atlanta Metropolitan Area, United States

Alan is a results-oriented IT executive with a 25-year track record of improving technical service and customer support performance. As Senior Manager at HD Supply, he excels in aligning support goals with revenue generation and identifying process improvements. He holds a Bachelor of Science from Kennesaw State University.

His expertise lies in developing customized programs to boost operational efficiency and motivating service-driven teams through hands-on leadership and a commitment to continual improvement.

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Experience
24 Years
Current Role
Senior Manager, Information Technology
Job Level
Middle
Location
Atlanta Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Alan cares about

Customer Support Strategy
His career includes multiple director-level roles focused on executing customer service strategies, improving the support experience, and building customer confidence.
Operational Efficiency
Specializes in identifying process improvement opportunities and creating customized programs to increase the operational efficiency of technical service teams.
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Career

Work history

7-2019
Senior Manager, Information Technology
HD Supply
8-2017 - 5-2019
Senior Manager Cloud Operations
McKesson
11-2015 - 10-2016
Director , Technical Support
Intradiem
1-2000 - 10-2015
Director of Customer Support & Technical Services
Equisys, Inc.
In the press

Media appearances

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Education
1993 - 1998
Bachelor of Science (BS)
Kennesaw State University
1987 - 1989
Associate of Science (AS)
Ball State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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