Alberto Castaneda in

Alberto Castaneda

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COO & Business Development Director at American Call Center
📍 Guayaquil, Guayas, Ecuador

Alberto is a seasoned executive in the Contact Center and BPO industry with extensive experience leading companies across Latin America. A graduate of Boston Universitys MBA program, he specializes in implementing business strategies that drive profitable growth and market differentiation. He is currently focused on developing Ecuador as a competitive nearshore location for US clients.

He has been recognized as one of the "500 Business Leaders in Colombia" and led a previous company to be named the #1 Best Place to Work in the country.

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Experience
17 Years
Current Role
COO & Business Development Director
Location
Guayaquil, Guayas, Ecuador
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alberto cares about

Nearshore Expansion
Actively promoting Ecuador as a new and competitive nearshore location for contact center and BPO services to US companies.
BPO Growth Strategy
His career focuses on generating market differentiation and sustainable competitive advantages to produce profitable growth and increase market share for outsourcing companies.
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Career

Work history

12-2022 - 11-2024
COO & Business Development Director
American Call Center
4-2020 - 11-2022
Business Development Director LATAM
TDCX
7-2018 - 11-2018
Country Manager
Logytech Mobile
7-2014 - 7-2018
Country Manager
OneLink
10-2010 - 2-2014
Country Manager
Atento Colombia
In the press

Media appearances

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Education
1997 - 1999
Master in Business Administration (MBA)
Boston University
2014 - 2014
High Management and Strategic Leadership Program
Universidad de Los Andes
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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