Nikki A.

Initiator
DISC Type : Di

Senior CX Operations Analyst at ClickUp

Metro Manila, National Capital Region, Philippines

Overview

Nikki is a Senior CX Operations Analyst at ClickUp with over a decade of experience in SaaS B2B sales and customer success at companies like Atlassian and Canva. She specializes in building scalable processes, implementing AI agents, and automating workflows to enhance team efficiency. She holds a Bachelor of Science from De La Salle-College of Saint Benilde.

Outside of her tech career, Nikki is a passionate photographer who channels her creative energy into her art. She finds that photography helps her to slow down, observe her surroundings, and appreciate details. This hobby is a significant part of her life, leading her to share her work publicly.

Unique fact: Nikkis photography was recently featured in an all-women art exhibit.

Personality Overview

Impact-Oriented

Conviction Driven

Friendly Challenger

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

CX Operations
Her core professional focus involves improving customer success operations by building scalable processes, creating automations, and implementing AI-driven solutions to reduce manual work.
AI in Customer Success
She has direct experience designing and rolling out AI-powered automations and using AI-driven approaches to help prioritize accounts and improve support processes.
Creative Photography
A personal passion she pursues outside of work. She recently had her work featured in an all-women art exhibit, showing a serious commitment to her craft.

Media Appearances

Nikki has no verified media appearances

Work History

2-2026
Senior CX Operations Analyst at ClickUp
10-2024 - 1-2026
CX Operations Analyst at ClickUp
3-2024 - 8-2024
Health and well-being at Career Break
3-2023 - 3-2024
Enterprise Loyalty Advocates Team Lead - Gold and Silver Accounts, APAC region at Atlassian
7-2021 - 3-2023
Senior Enterprise Retention Manager - Gold and Silver Accounts, APAC region at Atlassian

Education

Bachelor of Science in Hotel from De La Salle-College of Saint Benilde

More Information

Social Presence :

Prographics :

Exp : 10 Location : Metro Manila, National Capital Region, Philippines Job Level : Middle Designation : Senior CX Operations Analyst at ClickUp
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Insights For Selling To Nikki

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nikki is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Nikki

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Nikki move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Nikki take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Nikki

Personality Compatibility


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