Nikki A. in

Nikki A.

Initiator · DISC type Di
Senior CX Operations Analyst at ClickUp
📍 Metro Manila, National Capital Region, Philippines

Nikki is a Senior CX Operations Analyst at ClickUp with over a decade of experience in SaaS B2B sales and customer success at companies like Atlassian and Canva. She specializes in building scalable processes, implementing AI agents, and automating workflows to enhance team efficiency. She holds a Bachelor of Science from De La Salle-College of Saint Benilde.

Outside of her tech career, Nikki is a passionate photographer who channels her creative energy into her art. She finds that photography helps her to slow down, observe her surroundings, and appreciate details. This hobby is a significant part of her life, leading her to share her work publicly.

Unique fact: Nikkis photography was recently featured in an all-women art exhibit.

Read the full overview →
Experience
10 Years
Current Role
Senior CX Operations Analyst
Job Level
Middle
Location
Metro Manila, National Capital Region, Philippines
Personality Overview

How Nikki shows up

Impact-Oriented
Conviction Driven
Friendly Challenger

They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Priorities

Topics Nikki cares about

CX Operations
Her core professional focus involves improving customer success operations by building scalable processes, creating automations, and implementing AI-driven solutions to reduce manual work.
AI in Customer Success
She has direct experience designing and rolling out AI-powered automations and using AI-driven approaches to help prioritize accounts and improve support processes.
+5 more topics Login to view topics
Career

Work history

2-2026
Senior CX Operations Analyst
ClickUp
10-2024 - 1-2026
CX Operations Analyst
ClickUp
3-2024 - 8-2024
Health and well-being
Career Break
3-2023 - 3-2024
Enterprise Loyalty Advocates Team Lead - Gold and Silver Accounts, APAC region
Atlassian
7-2021 - 3-2023
Senior Enterprise Retention Manager - Gold and Silver Accounts, APAC region
Atlassian
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Science in Hotel
De La Salle-College of Saint Benilde
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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