Nikki A. in

Nikki A.

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Senior CX Operations Analyst at ClickUp
📍 Metro Manila, National Capital Region, Philippines

Nikki is a Senior CX Operations Analyst at ClickUp with over a decade of experience in SaaS B2B sales and customer success at companies like Atlassian and Canva. She specializes in building scalable processes, implementing AI agents, and automating workflows to enhance team efficiency. She holds a Bachelor of Science from De La Salle-College of Saint Benilde.

Outside of her tech career, Nikki is a passionate photographer who channels her creative energy into her art. She finds that photography helps her to slow down, observe her surroundings, and appreciate details. This hobby is a significant part of her life, leading her to share her work publicly.

Unique fact: Nikkis photography was recently featured in an all-women art exhibit.

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Experience
10 Years
Current Role
Senior CX Operations Analyst
Job Level
Middle
Location
Metro Manila, National Capital Region, Philippines
Personality Overview

How Nikki shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nikki cares about

CX Operations
Her core professional focus involves improving customer success operations by building scalable processes, creating automations, and implementing AI-driven solutions to reduce manual work.
AI in Customer Success
She has direct experience designing and rolling out AI-powered automations and using AI-driven approaches to help prioritize accounts and improve support processes.
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Career

Work history

2-2026
Senior CX Operations Analyst
ClickUp
10-2024 - 1-2026
CX Operations Analyst
ClickUp
3-2024 - 8-2024
Health and well-being
Career Break
3-2023 - 3-2024
Enterprise Loyalty Advocates Team Lead - Gold and Silver Accounts, APAC region
Atlassian
7-2021 - 3-2023
Senior Enterprise Retention Manager - Gold and Silver Accounts, APAC region
Atlassian
In the press

Media appearances

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Education
Bachelor of Science in Hotel
De La Salle-College of Saint Benilde
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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