Alex Kidwell in

Alex Kidwell

Judge · DISC type Dc
Senior Product Manager at Intercom
📍 London, England, United Kingdom

Alex is a Senior Product Manager at Intercom, focusing on growing the Fin AI Agent. With over seven years of experience across AI, FinTech at Zilch, and Consumer Tech at Dyson, his colleagues describe him as "hard working" and "data literate. " He studied History and Spanish at Cardiff University.

As a hands-on product manager, he recently pushed his own code to production for a new landing page.

Read the full overview →
Experience
11 Years
Current Role
Senior Product Manager
Job Level
Middle
Location
London, England, United Kingdom
Personality Overview

How Alex shows up

Features Driven
Fast But Wary
Demanding

They like to be in a position where they can control the conversation and terms. They are not focused on building rapport and relationships. They respond well to strong and respectful communication.

Priorities

Topics Alex cares about

AI Customer Service
His current role is building and growing Intercom's AI Agent, Fin. He frequently posts about moving AI agents from simple FAQs to self-improving, complex query resolution systems.
Measuring Customer Experience
He wrote about launching a new AI-powered metric, the CX Score, because he believes traditional measurements like CSAT are broken.
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Career

Work history

9-2024
Senior Product Manager
Intercom
7-2021 - 9-2024
Product Manager
Zilch
1-2020 - 7-2021
Product Manager (NPD)
Dyson
7-2019 - 1-2020
Commercial Manager - Automotive
Dyson
3-2017 - 1-2020
Product Marketing Manager France - Health & Well-being
Dyson
In the press

Media appearances

Why Anthropic chose Fin to transform their customer support – The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom. Featured in Podtail (Inside Intercom Podcast)
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Education
2011 - 2015
History and Spanish
Cardiff University / Prifysgol Caerdydd
2006 - 2011
International Baccalaureate
Marlborough College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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