Alfredo Cerra

Observer
DISC Type : ic

Jefe de Atencion a Clientes at Toyota Argentina

Argentina

Overview

Alfredo Cerra leads customer service at Toyota Argentina, shaping client relations policies. With a Psychology degree from the University of Buenos Aires, his career includes founding the companys talent selection methodology, demonstrating a unique blend of understanding human behavior and driving corporate processes for production growth and customer satisfaction.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Service Design
He is responsible for designing Toyota Argentina's customer service policies and organizing the entire department from its inception.
Talent Selection
Previously designed and standardized the talent search and selection methodology for Toyota during a major production expansion.
Organizational Psychology
[Predicted] His degree in Psychology from the University of Buenos Aires likely informs his approach to both customer relations and employee selection processes.

Media Appearances

Alfredo has no verified media appearances

Work History

3-1998 - 4-2025
Jefe de Atencion a Clientes at Toyota Argentina
6-1995 - 3-1998
Jefe de Selección y Empleo at Toyota Argentina
4-1988 - 2-1995
Consultor en Selección de personal at Banco del Sud

Education

1980 - 1985
Licenciado en Psicologia from University of Buenos Aires
Licenciatura en Psicología from University of Buenos Aires

More Information

Social Presence :

Prographics :

Exp : 36 Location : Argentina Job Level : N/A Designation : Jefe de Atencion a Clientes at Toyota Argentina
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Insights For Selling To Alfredo

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alfredo is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Alfredo

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Alfredo move?

  • They like to analyze well and then make their decisions.
  • Can Alfredo take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Alfredo

Personality Compatibility


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