Aline Norato in

Aline Norato

Critic · DISC type C
CX Supervisor II at Nomad
📍 Itupeva, São Paulo, Brazil

Aline is a Customer Experience Supervisor at Nomad, where she blends her background in Environmental Management with a data-driven approach. She focuses on BPO governance, performance indicators, and process improvement, and is currently enhancing her expertise by pursuing an MBA in Project Management.

Recently returning from maternity leave, Aline is dedicated to her new role as a mother and creating a genuine connection with her daughter. She values supporting others, as seen when she publicly celebrates the accomplishments of her friends and colleagues.

Her unique career journey began with a degree in Environmental Management before she transitioned into customer experience and operations.

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Experience
14 Years
Current Role
CX Supervisor II
Location
Itupeva, São Paulo, Brazil
Personality Overview

How Aline shows up

Objective Thinker
Information Seeker
ROI Driven

They choose to analyze logically and value facts to emotions. Unless the value is proven by data, they are unlikely to value fancy features. They like to do things independently and don’t look for support from others.

Priorities

Topics Aline cares about

CX Performance
Her role involves the daily supervision of BPO operations, with a focus on monitoring SLAs, KPIs, and WFM metrics to drive efficiency and quality in customer service.
Project Management
She holds certifications in project management and is currently pursuing an MBA in the field, indicating a strong interest in structured processes and continuous improvement.
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Career

Work history

1-2024
CX Supervisor II
Nomad
5-2022 - 1-2024
CX Supervisor
Nomad
5-2021 - 5-2022
CX Analyst
Nomad
3-2021 - 4-2021
Assistente de orçamento
Exergy Engenharia Ltda
8-2020 - 2-2021
Assistente de suporte técnico
AFibra Itupeva
In the press

Media appearances

The Entrepreneur Story Of The Nomad Soulmates Community (featuring Aline Norato). Featured in Digital Nomads Daily
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Education
2011 - 2012
Tecnologia em Gestão Ambiental
Centro Universitário Padre Anchieta
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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