Aline Norato

Critic
DISC Type : C

CX Supervisor II at Nomad

Itupeva, São Paulo, Brazil

Overview

Aline is a Customer Experience Supervisor at Nomad, where she blends her background in Environmental Management with a data-driven approach. She focuses on BPO governance, performance indicators, and process improvement, and is currently enhancing her expertise by pursuing an MBA in Project Management.

Recently returning from maternity leave, Aline is dedicated to her new role as a mother and creating a genuine connection with her daughter. She values supporting others, as seen when she publicly celebrates the accomplishments of her friends and colleagues.

Her unique career journey began with a degree in Environmental Management before she transitioned into customer experience and operations.

Personality Overview

Objective Thinker

Information Seeker

ROI Driven

They choose to analyze logically and value facts to emotions.  Unless the value is proven by data, they are unlikely to value fancy features. They like to do things independently and don’t look for support from others.

Topics They Care About

CX Performance
Her role involves the daily supervision of BPO operations, with a focus on monitoring SLAs, KPIs, and WFM metrics to drive efficiency and quality in customer service.
Project Management
She holds certifications in project management and is currently pursuing an MBA in the field, indicating a strong interest in structured processes and continuous improvement.
ESG & Sustainability
With a degree in Environmental Management and "ESG" in her professional headline, she has a foundational interest in efficiency and responsibility. [Predicted]

Media Appearances

The Entrepreneur Story Of The Nomad Soulmates Community (featuring Aline Norato). Featured in Digital Nomads Daily

See Now

Work History

1-2024
CX Supervisor II at Nomad
5-2022 - 1-2024
CX Supervisor at Nomad
5-2021 - 5-2022
CX Analyst at Nomad
3-2021 - 4-2021
Assistente de orçamento at Exergy Engenharia Ltda
8-2020 - 2-2021
Assistente de suporte técnico at AFibra Itupeva

Education

2011 - 2012
Tecnologia em Gestão Ambiental from Centro Universitário Padre Anchieta

More Information

Social Presence :

Prographics :

Exp : 14 Location : Itupeva, São Paulo, Brazil Job Level : N/A Designation : CX Supervisor II at Nomad
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Insights For Selling To Aline

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aline is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Aline

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Aline move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Aline take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Aline

Personality Compatibility


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