Alma Ljaic

Enthusiast
DISC Type : i

Strategic Enterprise Renewal Manager - France at DocuSign

Dublin, County Dublin, Ireland

Overview

Alma Ljaic is an accomplished IT software professional with over 15 years of experience in sales and customer success across the EMEA region. As a Lead CSAM at DocuSign and a Presidents Club member, she focuses on supporting sales teams to exceed their targets through methodical execution and skill development.

Described by colleagues as passionate, focused, and positive, Alma has a genuine passion for people and their development. Her background in personal and executive coaching reflects a dedication to helping others grow, and she often shares motivational content related to mindset and perseverance.

Alma is a certified Sandler Ambassador, demonstrating deep expertise in the Sandler Selling System methodology.

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Intelligent Agreements
Actively promotes DocuSign's new Intelligent Agreement Management (IAM) category, highlighting its use of AI to transform business solutions.
Sales Enablement
Has extensive experience designing and delivering training programs for sales renewal organizations, with a strong focus on building skills and driving performance.
Coaching & Development
Holds an advanced diploma in Personal and Executive Coaching and is recognized for her supportive, coaching-oriented management style.

Media Appearances

Alma has no verified media appearances

Work History

4-2022
Strategic Enterprise Renewal Manager - France at DocuSign
2-2021 - 11-2021
Sales Lead, EMEA at Shopify Plus
4-2018 - 3-2020
EMEA Enablement Manager - Sales Renewal at Symantec
4-2017 - 3-2018
Team Lead Enterprise Renewal - South Region at Symantec
10-2013 - 3-2017
Enterprise Renewal Account Manager at Symantec

Education

2019 - 2019
Sandler Selling System & Presentation Skills from Sandler
2013 - 2014
Advanced Accredited Diploma in Personal and Executive Coaching from Kingstown College, Dunloaghaire, co. Dublin

More Information

Social Presence :

Prographics :

Exp : 17 Location : Dublin, County Dublin, Ireland Job Level : Middle Designation : Strategic Enterprise Renewal Manager - France at DocuSign
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Insights For Selling To Alma

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alma is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Alma

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Alma move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Alma take some risk or not?

  • They can take some low-probability risks if needed.

You And Alma

Personality Compatibility


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