Alok Kumar in

Alok Kumar

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Customer Success Group Lead - India at AppsFlyer
📍 Bengaluru, Karnataka, India

Alok is a customer success leader with over 12 years of experience in the Martech industry, currently leading the India CS group at AppsFlyer. An MBA from Christ University, he specializes in driving growth and retention. Colleagues describe him as a passionate, understanding, and value-centric leader.

He shows a keen interest in the trajectory of major technology corporations, following industry leaders like IBM and Oracle to stay informed on broader tech trends and innovations.

His work at Netcore won multiple industry awards in 2023 for projects with major brands like MakeMyTrip and Truecaller, recognizing excellence in Martech and user experience.

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Experience
8 Years
Current Role
Customer Success Group Lead - India
Job Level
Middle
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Alok cares about

Customer Success Leadership
He has over a decade of experience leading and building customer success teams at companies like Netcore Cloud and now AppsFlyer, focusing on growth and revenue protection.
Martech Innovation
Passionate about leveraging Martech for customer experience, he has led teams to win awards for clients like MakeMyTrip and has a keen interest in AI-driven marketing tools.
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Career

Work history

1-2026
Customer Success Group Lead - India
AppsFlyer
4-2025 - 12-2025
VP - Customer Success
Netcore Cloud
4-2022 - 3-2025
Associate VP - Customer Success
Netcore Cloud
4-2019 - 3-2022
Assistant VP - Customer Success
Netcore Cloud
10-2011 - 10-2013
Business Development Consultant
Strategic Outsourcing Services
In the press

Media appearances

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Education
2009 - 2011
Master of Business Administration (MBA)
Christ University, Bangalore
2006 - 2009
BCA
Christ University, Bangalore
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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