Alok Kumar

Evaluator
DISC Type : csd

Customer Success Group Lead - India at AppsFlyer

Bengaluru, Karnataka, India

Overview

Alok is a customer success leader with over 12 years of experience in the Martech industry, currently leading the India CS group at AppsFlyer. An MBA from Christ University, he specializes in driving growth and retention. Colleagues describe him as a passionate, understanding, and value-centric leader.

He shows a keen interest in the trajectory of major technology corporations, following industry leaders like IBM and Oracle to stay informed on broader tech trends and innovations.

His work at Netcore won multiple industry awards in 2023 for projects with major brands like MakeMyTrip and Truecaller, recognizing excellence in Martech and user experience.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Success Leadership
He has over a decade of experience leading and building customer success teams at companies like Netcore Cloud and now AppsFlyer, focusing on growth and revenue protection.
Martech Innovation
Passionate about leveraging Martech for customer experience, he has led teams to win awards for clients like MakeMyTrip and has a keen interest in AI-driven marketing tools.
Team Mentorship
Former team members praise him as one of the best managers they've worked with, highlighting his ability to lead by example and inspire his team to excel.

Media Appearances

Alok has no verified media appearances

Work History

1-2026
Customer Success Group Lead - India at AppsFlyer
4-2025 - 12-2025
VP - Customer Success at Netcore Cloud
4-2022 - 3-2025
Associate VP - Customer Success at Netcore Cloud
4-2019 - 3-2022
Assistant VP - Customer Success at Netcore Cloud
10-2011 - 10-2013
Business Development Consultant at Strategic Outsourcing Services

Education

2009 - 2011
Master of Business Administration (MBA) from Christ University, Bangalore
2006 - 2009
BCA from Christ University, Bangalore

More Information

Social Presence :

Prographics :

Exp : 8 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Customer Success Group Lead - India at AppsFlyer
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Insights For Selling To Alok

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alok is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Alok

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Alok move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Alok take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Alok

Personality Compatibility


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