Amelia Mansell

Go-getter
DISC Type : d

Director Customer Experience Transformation at Rightmove

United Kingdom

Overview

Amelia Mansell is a Director at Rightmove with over fifteen years of experience leading customer-centric digital transformations at companies like Virgin Media O2. Described by colleagues as an "exceptional, " "personable, " and "insightful" leader, she specializes in using data to enhance customer satisfaction. She holds degrees from Durham University and Aston University.

Amelia is active in the professional customer experience community. She participates in industry conferences as a speaker and was recently featured for her expertise in the book "Customer Catalyst. "

Unique fact: She was a featured expert in the customer experience book "Customer Catalyst. "

Personality Overview

Fast-Paced

Self-Confident

Decisive

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Customer Experience (CX)
Her entire career is focused on defining and executing customer-centric strategies and transformations at major companies like Rightmove and Virgin Media O2.
Digital Transformation
She has a proven track record of leading multi-year digital transformation programs that leverage technology to optimize the customer journey and improve operational performance.
Data-Driven Strategy
Emphasizes the use of applied data and insights to prioritize changes and enhance customer experiences across all products, services, and channels.

Media Appearances

Amelia has no verified media appearances

Work History

1-2026
Director Customer Experience Transformation at Rightmove
4-2024 - 10-2025
Director of Customer Experience at YouFibre
9-2023 - 4-2024
Interim Director Digital Programmes at Financial Ombudsman Service
6-2021 - 7-2023
Director of Customer Experience at Virgin Media O2
7-2018 - 6-2021
Director of Customer Experience at Virgin Media

Education

Bachelor of Science (BSc) from Durham University
Master of Science (MSc) from Aston University

More Information

Social Presence :

Prographics :

Exp : 31 Location : United Kingdom Job Level : Mid-senior Designation : Director Customer Experience Transformation at Rightmove
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Insights For Selling To Amelia

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers
  • Be crisp while making the pitch

DONT's

  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amelia is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Amelia

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Amelia move?

  • Their decision making speed is somewhere in the middle.
  • Can Amelia take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Amelia

Personality Compatibility


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