Amelia Mansell in

Amelia Mansell

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Director Customer Experience Transformation at Rightmove
📍 United Kingdom

Amelia Mansell is a Director at Rightmove with over fifteen years of experience leading customer-centric digital transformations at companies like Virgin Media O2. Described by colleagues as an "exceptional, " "personable, " and "insightful" leader, she specializes in using data to enhance customer satisfaction. She holds degrees from Durham University and Aston University.

Amelia is active in the professional customer experience community. She participates in industry conferences as a speaker and was recently featured for her expertise in the book "Customer Catalyst. "

Unique fact: She was a featured expert in the customer experience book "Customer Catalyst. "

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Experience
31 Years
Current Role
Director Customer Experience Transformation
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Priorities

Topics Amelia cares about

Customer Experience (CX)
Her entire career is focused on defining and executing customer-centric strategies and transformations at major companies like Rightmove and Virgin Media O2.
Digital Transformation
She has a proven track record of leading multi-year digital transformation programs that leverage technology to optimize the customer journey and improve operational performance.
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Career

Work history

1-2026
Director Customer Experience Transformation
Rightmove
4-2024 - 10-2025
Director of Customer Experience
YouFibre
9-2023 - 4-2024
Interim Director Digital Programmes
Financial Ombudsman Service
6-2021 - 7-2023
Director of Customer Experience
Virgin Media O2
7-2018 - 6-2021
Director of Customer Experience
Virgin Media
In the press

Media appearances

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Education
Bachelor of Science (BSc)
Durham University
Master of Science (MSc)
Aston University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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