Ana Quezia

Captain
DISC Type : DS

Customer Support Analyst / Analista de Suporte Técnico at inDrive

Paulista, Pernambuco, Brazil

Overview

Ana Quezia is a Customer Support Analyst at inDrive with over five years of experience in technical support and customer service. She specializes in problem-solving, conflict mediation, and ensuring a high-quality user experience in demanding environments. She is currently studying Quality Management at UNINASSAU.

She is passionate about continuous professional development and supporting others. Ana recently began participating in the Pulsar STEM mentorship program, which is dedicated to strengthening and empowering women in their careers through shared learning and networking.

Ana is actively participating in a mentorship program to support the advancement of women in STEM fields.

Personality Overview

Planner & Achiever

Consummate Professional

Dynamic But Sincere

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Experience
Her headline and job descriptions consistently highlight a focus on quality, efficiency, and improving the customer experience in high-demand tech environments.
Quality Management
She is currently pursuing a degree in Technology in Quality Management, aiming to move into roles focused on operational improvement and leadership.
Women in STEM
Recently joined the Pulsar STEM mentorship program by the NTT DATA Foundation, showing a commitment to empowering women in their careers.

Media Appearances

Ana has no verified media appearances

Work History

1-2021
Customer Support Analyst / Analista de Suporte Técnico at inDrive
1-2020 - 12-2020
Suporte técnico at smartlink tecnologia em internet ltda
1-2020 - 12-2020
Technical Support Specialist at smartlink tecnologia em internet ltda
9-2019 - 1-2020
Agente de atendimento ao cliente at UNINASSAU
1-2013 - 7-2013
Estagiário at FACIPE

Education

12-2024 - 12-2026
Graduação from UNINASSAU
12-2025 - 12-2027
Curso Superior de Tecnologia (CST) from Centro Universitário UniFatecie

More Information

Social Presence :

Prographics :

Exp : 9 Location : Paulista, Pernambuco, Brazil Job Level : Middle Designation : Customer Support Analyst / Analista de Suporte Técnico at inDrive
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Insights For Selling To Ana

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ana is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ana

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ana move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ana take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ana

Personality Compatibility


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