Ana Trindade in

Ana Trindade

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Gerente de operações at BeFly
📍 Greater São Paulo Area, Brazil

Ana Trindade is an experienced Operations Manager specializing in people management and business process optimization within the travel and tourism industry. She focuses on enhancing customer service and driving efficiency through strategic, client-centric models. Her background includes education in Service Management at FECAP.

Outside of work, Ana is a mother of two with a passion for sports, reading, and watching series. She values continuous learning and collaboration, balancing her dynamic career with personal interests and family life.

Ana recently led her team to a major success, with three of her direct reports winning the top consultant-of-the-year awards at a company event.

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Experience
21 Years
Current Role
Gerente de operações
Location
Greater São Paulo Area, Brazil
Personality Overview

How Ana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ana cares about

Team Recognition
Publicly celebrates her team's accomplishments, expressing immense pride when her direct reports won top awards, reinforcing the value of recognizing talent and commitment.
Client-Centric Operations
Champions organizational models that place the customer at the center of decisions, focusing on tangible structural changes over simple discourse to improve service quality.
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Career

Work history

5-2024
Gerente de operações
BeFly
10-2023 - 5-2024
Gerente de operações
Paytrack
4-2022 - 9-2023
Supervisora de operações
AVIPAM Viagens & Turismo
6-2021 - 2-2022
Gerente de Customer Service
Argo Solutions
3-2016 - 4-2021
Gerente de Processos e Qualidade
AJ Mobilidade Corporativa
In the press

Media appearances

Ana Trindade - Gerente de operações at BeFly. Featured in The Org
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Education
2006 - 2007
Gestão de Serviços
FECAP
2017 - 2017
BPM Master Class
FIAP
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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