Ana Trindade

Inquirer
DISC Type : cd

Gerente de operações at BeFly

Greater São Paulo Area, Brazil

Overview

Ana Trindade is an experienced Operations Manager specializing in people management and business process optimization within the travel and tourism industry. She focuses on enhancing customer service and driving efficiency through strategic, client-centric models. Her background includes education in Service Management at FECAP.

Outside of work, Ana is a mother of two with a passion for sports, reading, and watching series. She values continuous learning and collaboration, balancing her dynamic career with personal interests and family life.

Ana recently led her team to a major success, with three of her direct reports winning the top consultant-of-the-year awards at a company event.

Personality Overview

Upfront

Judgemental

Demanding

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Team Recognition
Publicly celebrates her team's accomplishments, expressing immense pride when her direct reports won top awards, reinforcing the value of recognizing talent and commitment.
Client-Centric Operations
Champions organizational models that place the customer at the center of decisions, focusing on tangible structural changes over simple discourse to improve service quality.
Process Improvement
Her career is centered on optimizing business processes, from mapping workflows and implementing quality programs to managing audits and ensuring compliance.

Media Appearances

Ana Trindade - Gerente de operações at BeFly. Featured in The Org

See Now

Work History

5-2024
Gerente de operações at BeFly
10-2023 - 5-2024
Gerente de operações at Paytrack
4-2022 - 9-2023
Supervisora de operações at AVIPAM Viagens & Turismo
6-2021 - 2-2022
Gerente de Customer Service at Argo Solutions
3-2016 - 4-2021
Gerente de Processos e Qualidade at AJ Mobilidade Corporativa

Education

2006 - 2007
Gestão de Serviços from FECAP
2017 - 2017
BPM Master Class from FIAP

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater São Paulo Area, Brazil Job Level : N/A Designation : Gerente de operações at BeFly
URL has been copied!

Insights For Selling To Ana

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Get to the point quickly instead of spending too much time on pleasantries
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ana is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Ana

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ana move?

  • Their decision making speed is somewhere in the middle.
  • Can Ana take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Ana

Personality Compatibility


Other BeFly Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.