Anamika Dutta

Energizer
DISC Type : I

Customer Service Executive at TP

Kalyan, Maharashtra, India

Overview

Anamika Dutta is an experienced customer service professional with a history of managing client relations across diverse industries, including beauty, logistics, and fintech. Her expertise lies in handling inbound and outbound communications to resolve complex issues efficiently. She holds a Masters of Commerce in Advanced Accountancy from the Institute of Distance Open Learning.

Personality Overview

Relationship Oriented

Big Picture Person

Believer

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Complaint Resolution
Has extensive experience resolving escalated customer complaints and identifying root causes to ensure satisfaction for major brands like L'Oréal and UPS.
Fintech Customer Support
Provided technical and customer support for Mswipe POS devices, handling payment failures, device connectivity, and transaction disputes for merchants.
E-commerce Support
Supported customers for e-commerce platforms like Tata Cliq and Myntra, resolving queries related to product information, functionality, and delivery.

Media Appearances

Anamika has no verified media appearances

Work History

2-2025
Customer Service Executive at TP
7-2024 - 12-2024
Senior Customer Service Representative | UPS Process at Alchemy Techsol Pvt Ltd (Vendor for Accenture)
2-2022 - 4-2024
Senior Customer Service Executive at Teleperformance
2-2021 - 12-2021
Customer Service, POS Technical Support at Mswipe Technologies Pvt Ltd
9-2020 - 1-2021
Customer Support Executive at Q Conneqt Business Solution Ltd

Education

5-2019 - 5-2021
Master's of Commerce- Advanced Accountancy from Insitute of Distance Open Learning
6-2017 - 5-2018
Bachelor of Commerce - BCom from SMT. CHM College, Ulhasnagar - 03

More Information

Social Presence :

Prographics :

Exp : 4 Location : Kalyan, Maharashtra, India Job Level : Junior Designation : Customer Service Executive at TP
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Insights For Selling To Anamika

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anamika is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Anamika

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Anamika move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Anamika take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Anamika

Personality Compatibility


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