Anderson Lopes

Critic
DISC Type : C

Global Customer Experience & Relationship Director - Mobility and Food at DiDi

São Paulo, Brazil

Overview

Anderson is the Global Director of Customer Experience & Relationship at DiDi, overseeing mobility, fintech, and food sectors. With an MBA and PMP certification, he has an extensive background in CX and project management. Colleagues describe him as results-oriented, strategic, ethical, and a leader you would aspire to become.

He has a keen interest in the telecommunications industry, following companies like BT Group. Anderson has also invested in his personal development by studying Spanish at a school in Barcelona, suggesting an appreciation for the language and culture.

He was a featured speaker at the 23rd Conarec conference, where he shared how his team uses AI in their customer experience strategy.

Personality Overview

Objective Thinker

Information Seeker

Negotiator

They don’t appreciate bells and whistles unless backed by data.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

CX Strategy
As the Global Director of CX, he leads customer experience and relationship management across DiDi's mobility, fintech, and food delivery verticals.
AI in CX
He has publicly spoken at major industry conferences like Conarec about the application of AI within customer experience strategies.
Team Leadership
He frequently posts about his team's successes, celebrating promotions and conducting in-person visits with his staff in various locations.

Media Appearances

Anderson has no verified media appearances

Work History

10-2022
Global Customer Experience & Relationship Director - Mobility and Food at DiDi
5-2020 - 11-2022
Customer Experience & Relationship Sr Manager - Mobility, Fintech and Food at 99
9-2017 - 5-2020
Manager of Customer Satisfaction at Nextel Telecomunicações
9-2013 - 9-2017
Senior Project Coordinator at Nextel Telecomunicações
4-2013 - 8-2013
Senior Project Consultant at Telefónica Brasil

Education

2004 - 2008
Bachelor of Business Administration - BBA from Fundação Escola de Comércio Álvares Penteado
2014 - 2015
Master of Business Administration - MBA from Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, Brazil Job Level : Mid-senior Designation : Global Customer Experience & Relationship Director - Mobility and Food at DiDi
URL has been copied!

Insights For Selling To Anderson

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anderson is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Anderson

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Anderson move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Anderson take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Anderson

Personality Compatibility


Other DiDi Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.