Anderson Lopes in

Anderson Lopes

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Global Customer Experience & Relationship Director - Mobility and Food at DiDi
📍 São Paulo, Brazil

Anderson is the Global Director of Customer Experience & Relationship at DiDi, overseeing mobility, fintech, and food sectors. With an MBA and PMP certification, he has an extensive background in CX and project management. Colleagues describe him as results-oriented, strategic, ethical, and a leader you would aspire to become.

He has a keen interest in the telecommunications industry, following companies like BT Group. Anderson has also invested in his personal development by studying Spanish at a school in Barcelona, suggesting an appreciation for the language and culture.

He was a featured speaker at the 23rd Conarec conference, where he shared how his team uses AI in their customer experience strategy.

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Experience
18 Years
Current Role
Global Customer Experience & Relationship Director - Mobility and Food
Job Level
Mid-senior
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Anderson cares about

CX Strategy
As the Global Director of CX, he leads customer experience and relationship management across DiDi's mobility, fintech, and food delivery verticals.
AI in CX
He has publicly spoken at major industry conferences like Conarec about the application of AI within customer experience strategies.
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Career

Work history

10-2022
Global Customer Experience & Relationship Director - Mobility and Food
DiDi
5-2020 - 11-2022
Customer Experience & Relationship Sr Manager - Mobility, Fintech and Food
99
9-2017 - 5-2020
Manager of Customer Satisfaction
Nextel Telecomunicações
9-2013 - 9-2017
Senior Project Coordinator
Nextel Telecomunicações
4-2013 - 8-2013
Senior Project Consultant
Telefónica Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2008
Bachelor of Business Administration - BBA
Fundação Escola de Comércio Álvares Penteado
2014 - 2015
Master of Business Administration - MBA
Universidade Nove de Julho
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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