Lourdes Calderon is a Customer Experience Director at DiDi with over 15 years of experience scaling global insights organizations across LATAM, China, and the U. S. She specializes in using VoC data and AI to drive product improvements and business decisions. She holds a degree in Systems Engineering from Universidad Fidelitas.
Outside of her corporate role, Lourdes is passionate about community building and empowerment. She has been actively involved for several years in an initiative supporting women motorcyclists, highlighting a commitment to inclusion and creating real-world impact beyond the office.
Unique fact: Lourdes directed the successful launch of DiDi Food across nine different countries in Latin America.
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