Herbie Cheema in

Herbie Cheema

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Head of Service Operations at Yorkshire Water
📍 Greater Leeds Area, United Kingdom

Herbie Cheema is the Head of Service Operations at Yorkshire Water, with extensive experience leading customer service and operations at major firms like Sky and Computershare. He specializes in organizational transformation, continuous improvement, and motivational team leadership across large-scale, multi-location environments.

He is a strong advocate for workplace inclusivity, having publicly celebrated his teams efforts to embrace diverse cultures and faiths, including Vaisakhi and Diwali. He values creating an environment where all employees feel a sense of belonging.

Unique fact: He previously managed mortgage services operations with a portfolio valued at over £56 billion.

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Experience
19 Years
Current Role
Head of Service Operations
Job Level
Mid-senior
Location
Greater Leeds Area, United Kingdom
Personality Overview

How Herbie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Herbie cares about

Service Operations
His career focus, having held Head of Service Operations roles at Yorkshire Water and Sky, managing customer experience and operational delivery.
Workplace Inclusivity
Publicly posts about the importance of celebrating diverse cultures and faiths within his teams, highlighting inclusive leadership as a core value.
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Career

Work history

11-2024
Head of Service Operations
Yorkshire Water
2-2021 - 3-2025
Head Of Service Operations
Sky
6-2013 - 2-2021
Customer Service Director
Computershare UK
2-2012 - 6-2013
National Performance and Relationship Manager
Direct Line Group
11-2010 - 1-2012
Head of Change Delivery - Sales & Service
Direct Line Group
In the press

Media appearances

Proactive pump maintenance success: How Xylem supported Yorkshire Water achieve a 51% reduction in reactive visits. Featured in Xylem UK
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Education
Education details unavailable
Allerton Grange High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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