Herbie Cheema

Galvanizer
DISC Type : Id

Head of Service Operations at Yorkshire Water

Greater Leeds Area, United Kingdom

Overview

Herbie Cheema is the Head of Service Operations at Yorkshire Water, with extensive experience leading customer service and operations at major firms like Sky and Computershare. He specializes in organizational transformation, continuous improvement, and motivational team leadership across large-scale, multi-location environments.

He is a strong advocate for workplace inclusivity, having publicly celebrated his teams efforts to embrace diverse cultures and faiths, including Vaisakhi and Diwali. He values creating an environment where all employees feel a sense of belonging.

Unique fact: He previously managed mortgage services operations with a portfolio valued at over £56 billion.

Personality Overview

Persuader

Self-Assured

People-Oriented

They do not mind taking risks and can make hard decisions, if necessary.  They like to keep things under control. If they come to believe in your value proposition, they will be your champion.

Topics They Care About

Service Operations
His career focus, having held Head of Service Operations roles at Yorkshire Water and Sky, managing customer experience and operational delivery.
Workplace Inclusivity
Publicly posts about the importance of celebrating diverse cultures and faiths within his teams, highlighting inclusive leadership as a core value.
Organisational Transformation
Led significant change delivery programs at Direct Line Group, including site closures and process improvements to reduce operating ratios.

Media Appearances

Proactive pump maintenance success: How Xylem supported Yorkshire Water achieve a 51% reduction in reactive visits. Featured in Xylem UK

See Now

Work History

11-2024
Head of Service Operations at Yorkshire Water
2-2021 - 3-2025
Head Of Service Operations at Sky
6-2013 - 2-2021
Customer Service Director at Computershare UK
2-2012 - 6-2013
National Performance and Relationship Manager at Direct Line Group
11-2010 - 1-2012
Head of Change Delivery - Sales & Service at Direct Line Group

Education

Education details unavailable from Allerton Grange High School

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Leeds Area, United Kingdom Job Level : Mid-senior Designation : Head of Service Operations at Yorkshire Water
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Insights For Selling To Herbie

During A Call Or A Meeting

DO's

  • You might need to keep the conversation on track, they tend to slide off-topic
  • Talk about some of the cool and impressive features of your product
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t rely too much on what they promise, make your own deductions
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Herbie is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Herbie

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Herbie move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Herbie take some risk or not?

  • They can take risks if necessary.

You And Herbie

Personality Compatibility


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