Andrew McIlwraith in

Andrew McIlwraith

Sharpshooter · DISC type DC
Head of Transformation at Southern Water
📍 Windsor, England, United Kingdom

Andrew is the Head of Transformation at Southern Water, focused on bridging the utilities sector with technology. With over a decade in operational management and key roles at Salesforce and Thames Water, he excels at driving impactful digital transformation and fostering innovation. He holds a certification in Human-Centered Systems Thinking.

Outside of work, Andrew is a dedicated hockey player, having captained his universitys first team and remaining active in the sport. He is also a marathon runner who supports charitable causes, recently completing the London Marathon to raise funds for Cancer Research UK.

An interesting fact: Andrew was elected captain of his universitys 1st XI hockey team, leading them to a cup victory and league promotion in his final year.

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Experience
16 Years
Current Role
Head of Transformation
Job Level
Mid-senior
Location
Windsor, England, United Kingdom
Personality Overview

How Andrew shows up

Rigorous & Demanding
Thorough Evaluator
Precise But Practical

They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact. They respond better to strong and respectful interactions.

Priorities

Topics Andrew cares about

Utilities Transformation
Dedicated to modernizing the utilities sector with technology, leading large-scale transformation at Southern Water and previously at Thames Water.
Customer-Centric Innovation
Passionate about helping companies innovate faster to stay relevant to customers, drawing from his experience in Customer Success at Salesforce.
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Career

Work history

7-2025
Head of Transformation
Southern Water
2-2025 - 7-2025
Senior Manager, Customer Success
Salesforce
8-2022 - 2-2025
Principal Customer Success Manager
Salesforce
4-2020 - 8-2022
Chief Product Manager
Thames Water
4-2019 - 4-2020
Head of Waste Network Planning
Thames Water
In the press

Media appearances

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Education
2007 - 2010
Bachelor of Arts (BA)
University of York
2013 - 2013
Institute of Leadership and Management - Level 3
APT
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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