Andrew McIlwraith in

Andrew McIlwraith

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Head of Transformation at Southern Water
📍 Windsor, England, United Kingdom

Andrew is the Head of Transformation at Southern Water, focused on bridging the utilities sector with technology. With over a decade in operational management and key roles at Salesforce and Thames Water, he excels at driving impactful digital transformation and fostering innovation. He holds a certification in Human-Centered Systems Thinking.

Outside of work, Andrew is a dedicated hockey player, having captained his universitys first team and remaining active in the sport. He is also a marathon runner who supports charitable causes, recently completing the London Marathon to raise funds for Cancer Research UK.

An interesting fact: Andrew was elected captain of his universitys 1st XI hockey team, leading them to a cup victory and league promotion in his final year.

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Experience
16 Years
Current Role
Head of Transformation
Job Level
Mid-senior
Location
Windsor, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Andrew cares about

Utilities Transformation
Dedicated to modernizing the utilities sector with technology, leading large-scale transformation at Southern Water and previously at Thames Water.
Customer-Centric Innovation
Passionate about helping companies innovate faster to stay relevant to customers, drawing from his experience in Customer Success at Salesforce.
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Career

Work history

7-2025
Head of Transformation
Southern Water
2-2025 - 7-2025
Senior Manager, Customer Success
Salesforce
8-2022 - 2-2025
Principal Customer Success Manager
Salesforce
4-2020 - 8-2022
Chief Product Manager
Thames Water
4-2019 - 4-2020
Head of Waste Network Planning
Thames Water
In the press

Media appearances

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Education
2007 - 2010
Bachelor of Arts (BA)
University of York
2013 - 2013
Institute of Leadership and Management - Level 3
APT
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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