Andrew McIlwraith

Sharpshooter
DISC Type : DC

Head of Transformation at Southern Water

Windsor, England, United Kingdom

Overview

Andrew is the Head of Transformation at Southern Water, focused on bridging the utilities sector with technology. With over a decade in operational management and key roles at Salesforce and Thames Water, he excels at driving impactful digital transformation and fostering innovation. He holds a certification in Human-Centered Systems Thinking.

Outside of work, Andrew is a dedicated hockey player, having captained his universitys first team and remaining active in the sport. He is also a marathon runner who supports charitable causes, recently completing the London Marathon to raise funds for Cancer Research UK.

An interesting fact: Andrew was elected captain of his universitys 1st XI hockey team, leading them to a cup victory and league promotion in his final year.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

Precise But Practical

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They respond better to strong and respectful interactions.

Topics They Care About

Utilities Transformation
Dedicated to modernizing the utilities sector with technology, leading large-scale transformation at Southern Water and previously at Thames Water.
Customer-Centric Innovation
Passionate about helping companies innovate faster to stay relevant to customers, drawing from his experience in Customer Success at Salesforce.
Agile Methodologies
Pioneered the move from Waterfall to a Product-led Model at Thames Water, successfully transforming the culture and delivery of a £50m program.

Media Appearances

Andrew has no verified media appearances

Work History

7-2025
Head of Transformation at Southern Water
2-2025 - 7-2025
Senior Manager, Customer Success at Salesforce
8-2022 - 2-2025
Principal Customer Success Manager at Salesforce
4-2020 - 8-2022
Chief Product Manager at Thames Water
4-2019 - 4-2020
Head of Waste Network Planning at Thames Water

Education

2007 - 2010
Bachelor of Arts (BA) from University of York
2013 - 2013
Institute of Leadership and Management - Level 3 from APT

More Information

Social Presence :

Prographics :

Exp : 16 Location : Windsor, England, United Kingdom Job Level : Mid-senior Designation : Head of Transformation at Southern Water
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Andrew

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • If convinced, they can reach decisions quite fast.
  • Can Andrew take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Andrew

Personality Compatibility


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