Andrew Thalmessinger in

Andrew Thalmessinger

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Head of Customer Service Delivery at Business Stream
📍 Edinburgh, Scotland, United Kingdom

Andrew Thalmessinger is an executive manager and business leader specializing in customer care and outsourced business services. Currently the Head of Customer Service Delivery at Business Stream, he has a reputation for troubleshooting new businesses and establishing strong operating models. Colleagues describe him as driven, dedicated, and a natural coach.

Andrew appears passionate about philanthropy, actively using his professional network to heighten awareness and encourage donations for charitable campaigns and organizations like Macmillan Cancer Support. He is a proactive and communicative member of his community, leveraging his connections for advice and support.

He has worked alongside some of the same colleagues for over two decades, demonstrating long-standing relationships within his industry.

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Experience
16 Years
Current Role
Head of Customer Service Delivery
Job Level
Mid-senior
Location
Edinburgh, Scotland, United Kingdom
Personality Overview

How Andrew shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Andrew cares about

Customer Service Strategy
As Head of Customer Service Delivery, his career is focused on leading teams and managing customer care in the BPO sector for major clients.
Operational Leadership
He has a background in operational strategy and is described in recommendations as a great leader who sets clear direction and supports his team's growth.
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Career

Work history

6-2020
Head of Customer Service Delivery
Business Stream
4-2018 - 6-2020
Head Of Operational Strategy and Acquisition Relationship Manager
Business Stream
12-2016 - 7-2017
Site Manager
HGS - Hinduja Global Solutions
9-2016 - 12-2016
Head of Customer Account Services
Business Stream
2-2015 - 6-2016
Delivery Project Executive
Concentrix
In the press

Media appearances

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Education
1990 - 1994
BA Hons
Leeds Beckett University
1988 - 1990
European Languages and Business
The Skinners School Tunbridge Wells
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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