Andrew Thalmessinger

Pioneer
DISC Type : IDS

Head of Customer Service Delivery at Business Stream

Edinburgh, Scotland, United Kingdom

Overview

Andrew Thalmessinger is an executive manager and business leader specializing in customer care and outsourced business services. Currently the Head of Customer Service Delivery at Business Stream, he has a reputation for troubleshooting new businesses and establishing strong operating models. Colleagues describe him as driven, dedicated, and a natural coach.

Andrew appears passionate about philanthropy, actively using his professional network to heighten awareness and encourage donations for charitable campaigns and organizations like Macmillan Cancer Support. He is a proactive and communicative member of his community, leveraging his connections for advice and support.

He has worked alongside some of the same colleagues for over two decades, demonstrating long-standing relationships within his industry.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Customer Service Strategy
As Head of Customer Service Delivery, his career is focused on leading teams and managing customer care in the BPO sector for major clients.
Operational Leadership
He has a background in operational strategy and is described in recommendations as a great leader who sets clear direction and supports his team's growth.
Charitable Fundraising
He actively shares and promotes fundraising events and charitable campaigns, such as for Macmillan, within his professional network.

Media Appearances

Andrew has no verified media appearances

Work History

6-2020
Head of Customer Service Delivery at Business Stream
4-2018 - 6-2020
Head Of Operational Strategy and Acquisition Relationship Manager at Business Stream
12-2016 - 7-2017
Site Manager at HGS - Hinduja Global Solutions
9-2016 - 12-2016
Head of Customer Account Services at Business Stream
2-2015 - 6-2016
Delivery Project Executive at Concentrix

Education

1990 - 1994
BA Hons from Leeds Beckett University
1988 - 1990
European Languages and Business from The Skinners School Tunbridge Wells

More Information

Social Presence :

Prographics :

Exp : 16 Location : Edinburgh, Scotland, United Kingdom Job Level : Mid-senior Designation : Head of Customer Service Delivery at Business Stream
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Andrew

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They are generally fast movers and can take quick decisions
  • Can Andrew take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Andrew

Personality Compatibility


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