Andy Lee in

Andy Lee

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Executive Chairman at Alorica
📍 Irvine, California, United States

Andy Lee is the founder and Executive Chairman of Alorica, a global customer experience provider. He co-founded Crescendo and HiOctave to deliver AI-powered CX solutions, with a particular focus on SMBs. A graduate of the University of Southern California, his career is driven by leveraging technology to enhance the customer journey.

Outside of his executive duties, Andys life revolves around his family. He and his wife, Joyce, are high school sweethearts. He enjoys watching his children play sports, listening to bands like Duran Duran, and indulging in Baskin Robbins ice cream cakes.

He received the Ernst & Young Entrepreneur of the Year Award in 2010 for the Financial and Business Services category.

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Experience
26 Years
Current Role
Executive Chairman
Location
Irvine, California, United States
Personality Overview

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Priorities

Topics Andy cares about

AI in Customer Experience
Co-founded both Crescendo and HiOctave, companies focused on using AI to disrupt the traditional customer service and contact center industry.
CX for SMBs
His latest venture, HiOctave, was specifically created to help small and mid-sized businesses automate and personalize customer experiences.
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Career

Work history

4-2022
Executive Chairman
Alorica
7-1999 - 4-2022
CEO
Alorica
1-2024
Executive Chairman
crescendo
10-2025
Executive Chairman
HiOctave (HiO)
9-2022
General Partner
Carya Venture Partners
In the press

Media appearances

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Education
1989 - 1993
Bachelor of Science (B.S.)
University of Southern California
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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