Andy Lee

Wildcard
DISC Type : cis

Executive Chairman at Alorica

Irvine, California, United States

Overview

Andy Lee is the founder and Executive Chairman of Alorica, a global customer experience provider. He co-founded Crescendo and HiOctave to deliver AI-powered CX solutions, with a particular focus on SMBs. A graduate of the University of Southern California, his career is driven by leveraging technology to enhance the customer journey.

Outside of his executive duties, Andys life revolves around his family. He and his wife, Joyce, are high school sweethearts. He enjoys watching his children play sports, listening to bands like Duran Duran, and indulging in Baskin Robbins ice cream cakes.

He received the Ernst & Young Entrepreneur of the Year Award in 2010 for the Financial and Business Services category.

Personality Overview

Requires Proof

ROI Driven

Curious But Skeptical

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

AI in Customer Experience
Co-founded both Crescendo and HiOctave, companies focused on using AI to disrupt the traditional customer service and contact center industry.
CX for SMBs
His latest venture, HiOctave, was specifically created to help small and mid-sized businesses automate and personalize customer experiences.
Entrepreneurship
Founded Alorica in 1999 and grew it into a global BPO leader, demonstrating a long and successful entrepreneurial track record.

Media Appearances

Andy has no verified media appearances

Work History

4-2022
Executive Chairman at Alorica
7-1999 - 4-2022
CEO at Alorica
1-2024
Executive Chairman at crescendo
10-2025
Executive Chairman at HiOctave (HiO)
9-2022
General Partner at Carya Venture Partners

Education

1989 - 1993
Bachelor of Science (B.S.) from University of Southern California

More Information

Social Presence :

Prographics :

Exp : 26 Location : Irvine, California, United States Job Level : N/A Designation : Executive Chairman at Alorica
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Ask them questions to understand their needs better while staying affable
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Andy

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Andy move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Andy take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Andy

Personality Compatibility


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