Angel Gonzalez

Planner
DISC Type : Sc

Patient Access at NYU Langone Health

Boynton Beach, Florida, United States

Overview

Angel Gonzalez is an experienced customer experience leader with over 25 years of expertise in driving team performance and process improvement. His background spans healthcare, skincare, and hospitality, and he holds an "AI For Everyone" certification.

He is actively seeking new senior management opportunities to apply his extensive skills in customer satisfaction and operational efficiency.

He recently earned his certification in "AI For Everyone, " demonstrating a commitment to understanding and applying emerging technologies.

Personality Overview

Inflexible

Deliberate

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Customer Experience
His 25+ year career is dedicated to improving customer satisfaction and team performance across diverse industries.
Process Improvement
A key focus highlighted in his professional summary, demonstrating a commitment to driving operational efficiency.
AI in Business
Recently obtained the "AI For Everyone" certification, showing a proactive interest in applying new technologies in a business context.

Media Appearances

Angel has no verified media appearances

Work History

1-2026
Patient Access at NYU Langone Health
3-2022 - 1-2026
Senior Manager Customer Care at IMAGE Skincare
6-1998 - 3-2022
Business Partnership Consultant at Office Depot
11-1997 - 6-1998
Asst. General Manager at Hampton Inn

Education

1988 - 1992
Education details unavailable from Palm Beach Community College

More Information

Social Presence :

Prographics :

Exp : 28 Location : Boynton Beach, Florida, United States Job Level : N/A Designation : Patient Access at NYU Langone Health
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Insights For Selling To Angel

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angel is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Angel

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Angel move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Angel take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Angel

Personality Compatibility


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