Anita Yandell Jones in

Anita Yandell Jones

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Chief Customer Officer at Ecotricity
📍 Weston-Super-Mare, England, United Kingdom

Anita Yandell Jones is the Chief Customer Officer at Ecotricity, with C-suite responsibility for the domestic business and full P&L accountability. Described by peers as energetic, strategic, and determined, she leads customer service and operations for Britains greenest energy company. She is a University of Exeter graduate.

Outside of her executive role, Anita is passionate about sustainability and is actively involved in discussions on the net-zero transition, particularly within the South West of England. She has also participated in personal health and fitness journeys, including local Parkruns, to improve her wellbeing.

Before her extensive career in business leadership, Anita trained and qualified as a Registered Nurse.

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Experience
22 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Weston-Super-Mare, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Anita cares about

Customer Experience
Her role as CCO is focused on ensuring customers are at the heart of the business, leading to Ecotricity being named a Which? Recommended Provider in 2024.
Green Energy Transition
As a leader at a green energy company and a participant in net-zero transition discussions, she is deeply invested in promoting renewable energy and sustainable business practices.
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Career

Work history

2-2022
Chief Customer Officer
Ecotricity
8-2020 - 2-2022
Director of Service and Operations (Board)
Ecotricity
2-2019 - 8-2020
IUC National Head of Contact
Care UK
2-2019 - 5-2019
Interim Manager
Care UK
3-2018 - 2-2019
Head of Contact Centres
Newcross Healthcare Solutions
In the press

Media appearances

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Education
1991 - 1994
Registered Nursing/Registered Nurse
University of Exeter
1983 - 1990
Education details unavailable
Worle
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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