Luke Harrison

Energizer
DISC Type : I

B2B Director of CX & Debt Risk at Ecotricity

United Kingdom

Overview

Luke is an experienced leader with over 17 years in the energy sector, specializing in customer-centric operations and efficiencies. He has a proven track record of managing end-to-end operational delivery, including customer service, billing, and business change for major energy suppliers. People often describe him as a passionate and energetic leader.

Outside of his professional life, Luke recently relocated to Cornwall with his family. He expresses a deep appreciation for his new home and enjoys the lifestyle it offers, showcasing a value for work-life balance and a connection to his environment.

After an extensive 17. 5-year career at Opus Energy, he successfully rose through the ranks from an agency manager to a director.

Personality Overview

Believer

Relationship Oriented

Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer-Centric Operations
His entire career focus is on leading teams and driving operational efficiencies with the "customer purpose at the heart of what we do. "
Operational Excellence
He explicitly mentions utilizing "operational excellence methodologies" and internally developed tools to empower his teams and improve customer experiences.
Team Leadership & Mentorship
Recommendations praise his extensive leadership skills and mentorship. He also publicly celebrates the career achievements of his peers and former colleagues.

Media Appearances

Luke has no verified media appearances

Work History

2-2026
B2B Director of CX & Debt Risk at Ecotricity
10-2024 - 3-2026
Director of Business Operations at Opus Energy
5-2023 - 9-2024
Opus Director of Customer Operations at Opus Energy
9-2021 - 5-2023
Head of Customers at Opus Energy
11-2019 - 9-2021
Head of Credit Management at Opus Energy

Education

Luke has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : United Kingdom Job Level : Mid-senior Designation : B2B Director of CX & Debt Risk at Ecotricity
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Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Luke

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Luke take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Luke

Personality Compatibility


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