Luke Harrison in

Luke Harrison

Energizer · DISC type I
B2B Director of CX & Debt Risk at Ecotricity
📍 United Kingdom

Luke is an experienced leader with over 17 years in the energy sector, specializing in customer-centric operations and efficiencies. He has a proven track record of managing end-to-end operational delivery, including customer service, billing, and business change for major energy suppliers. People often describe him as a passionate and energetic leader.

Outside of his professional life, Luke recently relocated to Cornwall with his family. He expresses a deep appreciation for his new home and enjoys the lifestyle it offers, showcasing a value for work-life balance and a connection to his environment.

After an extensive 17. 5-year career at Opus Energy, he successfully rose through the ranks from an agency manager to a director.

Read the full overview →
Experience
17 Years
Current Role
B2B Director of CX & Debt Risk
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Luke shows up

Believer
Relationship Oriented
Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions. They excel at seeing the bigger picture, and the long-term impact of their decisions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Priorities

Topics Luke cares about

Customer-Centric Operations
His entire career focus is on leading teams and driving operational efficiencies with the "customer purpose at the heart of what we do. "
Operational Excellence
He explicitly mentions utilizing "operational excellence methodologies" and internally developed tools to empower his teams and improve customer experiences.
+4 more topics Login to view topics
Career

Work history

2-2026
B2B Director of CX & Debt Risk
Ecotricity
10-2024 - 3-2026
Director of Business Operations
Opus Energy
5-2023 - 9-2024
Opus Director of Customer Operations
Opus Energy
9-2021 - 5-2023
Head of Customers
Opus Energy
11-2019 - 9-2021
Head of Credit Management
Opus Energy
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Luke has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

Other Ecotricity Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Luke. Free, 10 seconds.