Luke Harrison in

Luke Harrison

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B2B Director of CX & Debt Risk at Ecotricity
📍 United Kingdom

Luke is an experienced leader with over 17 years in the energy sector, specializing in customer-centric operations and efficiencies. He has a proven track record of managing end-to-end operational delivery, including customer service, billing, and business change for major energy suppliers. People often describe him as a passionate and energetic leader.

Outside of his professional life, Luke recently relocated to Cornwall with his family. He expresses a deep appreciation for his new home and enjoys the lifestyle it offers, showcasing a value for work-life balance and a connection to his environment.

After an extensive 17. 5-year career at Opus Energy, he successfully rose through the ranks from an agency manager to a director.

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Experience
17 Years
Current Role
B2B Director of CX & Debt Risk
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Luke shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luke cares about

Customer-Centric Operations
His entire career focus is on leading teams and driving operational efficiencies with the "customer purpose at the heart of what we do. "
Operational Excellence
He explicitly mentions utilizing "operational excellence methodologies" and internally developed tools to empower his teams and improve customer experiences.
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Career

Work history

2-2026
B2B Director of CX & Debt Risk
Ecotricity
10-2024 - 3-2026
Director of Business Operations
Opus Energy
5-2023 - 9-2024
Opus Director of Customer Operations
Opus Energy
9-2021 - 5-2023
Head of Customers
Opus Energy
11-2019 - 9-2021
Head of Credit Management
Opus Energy
In the press

Media appearances

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Education

Luke has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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